Internal calls working DND IS NOT WORKING

[uthayaman elangovan]

Hi,

If called internally within the office via (Internal network) is working fine. In such a scenario, I tried to make a call internally using DID then it won't work out. Example: 

1. Called party : 2015018 to calling party : 2014777 (No Issue). Workling Scenario 

2. Called party : 2015018 to calling party : 2125734777 (Issue). Non - working Scenrio.

We can able to see below the pattern matches but the call cannot be established.

• Results Summary
• Calling Party Information
• Calling Party = 2015018
• Partition = PT-NYC-Lines
• Device CSS = CSS-NYC-Phones
• Line CSS = CSS-Unrestricted
• AAR Group Name =
• AAR CSS =
• Dialed Digits = 2125734777
• Match Result = RouteThisPattern
• Matched Pattern Information
• Pattern = 2014777
• Partition = PT-NYC-Lines
• Time Schedule =
• Called Party Number = 2014777
• Time Zone = America/New_York
• Call Classification = OnNet
• InterDigit Timeout = NO
• Device Override = Disabled
• Outside Dial Tone = NO
• Call Flow
• TranslationPattern :Pattern= 212573XXXX
• Directory Number :DN= 2014777
• Partition = PT-NYC-Lines
• TypeCFACSSPolicy = Use System Default
• Forwarding Information
• Forward All : DN = VoiceMail = No CSS = CSS-NYC-L3
• Forward Busy
• Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• External : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• Forward No Answer
• Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• External : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• Forward No Coverage
• Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• External : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• Forward Unregistered
• Internal : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• External : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• CFDF : DN = VoiceMail = Yes VoiceMailBoxNumber = 2014777 CSS =
• Pickup Group Number =
• Device : Type = No Device associated with the DN
• Alternate Matches
• Partition :Name= PT-VMPilot
• Pattern
• Pattern = 2014777
• Pattern Type = Enterprise
• CallManager Device Type = AccessDevice
• PatternPrecedenceLevel = PlDefault
• PatternRouteClass = RouteClassDefault
• Partition :Name=
• Pattern
• Pattern = 2014777
• Pattern Type = Enterprise
• CallManager Device Type = UserDevice
• PatternPrecedenceLevel = PlDefault
• PatternRouteClass = RouteClassDefault

Kindly let us know if transformation called and calling transformation is required.

[Maren Mahoney]

The final line in the top section "Device : Type = No Device associated with the DN" is the key. As far as CUCM is concerned, the number 2014777 in the partition PT-NYC-Lines is not assigned to a phone. Take a look at the phone (or CTIRP?) that is assigned 2014777. Is the DN on the phone in the None partition or the PT-NYC-Lines partition? I'm willing to bet it is in the None partition.

If that is the case, once you modify the phone  so that the number is in the PT-NYC-Lines partition, be sure to go in to Call Routing > Directory Number and get rid of the 2014777 in the None partition so that this overlap does is removed.

Maren

[uthayaman elangovan]

Thank you for your response!

We are having PT-NYC-Lines partition - associated with the DN (2014777).

Kindly let us know what would be the next step to analysis?


Thanks,
Vinoth.

[Maren Mahoney]

What I was saying is that according to the DNA, you have two instances of the DN 2014777. One is in the <None> partition and one in the PT-NYC-Lines partition. And according to your DNA output, the 2014777 in the PT-NYC-Lines partition is not associated with a phone. Please check the phone (under Device > Phone) that rings when you dial 2014777 directly and take a look at the partition that the DN is in. Given what you've posted, I suspect that the DN associated with the phone is in the <None> partition.

Another way to check is to look at the Route Plan Report and do search on 2014777. You should see the DN in the PT-NYC-Lines partition (associated with no device), the DN in the <None> partition (associated with a phone), and your VM Pilot of 2014777.

Let me know what you find.

Maren