02-11-2013 09:03 AM - edited 03-16-2019 03:39 PM
Need to understand why when I'm on an IP Communicator call on line 1 and a new call rings on another line the connected call drops. I'm not automatically connected with the ringing call I still need to click on the line button to answer the call. I'm on IP Comm 8.6.2.0 on Windows 7. Am I missing a setting somwhere?
02-11-2013 09:49 AM
Hi,
What's the CUCM version you have? Does this happen when using the headset or speaker only?
Make sure the IPC version you are using is supported with the CUCM version you have.
http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/8_5/english/release_notes/CIPC8x_RN.html
Regards,
Tere.
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02-11-2013 10:48 AM
We are using system version 8.5.1.14900-5. The data sheet says 8.5.1 or later is compatable. It happens in speakerphone mode.
02-11-2013 05:54 PM
Hi,
Can you try uninstalling and reinstalling the IPC? This sounds weird, does this happen when using a different PC?
Regards,
Tere.
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02-12-2013 08:59 AM
I unistalled 8.6.2 and installed 8.6.1 IP Communicator and I don't seem to have the same problems I did have. As well as dropping calls 8.6.2 would not stay in headset mode, it would default back to speakerphone mode. Thank you for all your help.
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