cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
352
Views
0
Helpful
1
Replies
Highlighted
Beginner

IP Communicator No Voice external calls

Hello, Strange issue, when using IP Communicator 2.1 on CM 4.2, we are able to make internal 4 digit dialing without any issues. However, when we try to dial externally the recieving end does not hear anyone speaking. It's like calling external something gets muted? Any thoughts?

Thanks, Ash

1 REPLY
Participant

Re: IP Communicator No Voice external calls

One way audio is typically a routing issue. Verify that the subnet the IP communicator is on can ping gateway to the PSTN. If this is ok, verify that the following are in order:

Partitions, CSS, and codecs.

Thank you,

Jon

CreatePlease to create content
Ask the Expert- Webex Hybrid Services Solutions