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IP Communicator Phone not ringing on main line

In our offices we have a main line then a personal line for each person at our company. Our customer service team of 4 people are now using the IP Phone Communicator on our laptops more so we can work from home and still answer. However, 2 of 4 of us can't get both lines to ring on an incoming call. I'm one of the two people whose phone rings for incoming calls on both lines, and I'm trying to help the two people whose phones only ring on their personal lines, since they need to be able to see when the main line is ringing to help answer phones as well.

We have all of our settings identical. We even had our company IT people try to help us, but nothing has worked. Does anyone else have this same issue? Has anyone been able to solve it? 

Thanks!

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Hall of Fame Cisco Employee

If you're an end user, you need to reach out to IT, and since IT doesn't know what to do, then IT should be the ones posting here providing information of what their setup looks like, call flow, products, versions, etc. Otherwise, they should open a support case with whoever is providing next level support to them a partner or Cisco TAC.

 

Your description doesn't provide enough information to tell you what needs to be changed or what to look at.

HTH

java

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