We're experiencing a lot poor feedback from our users about the softphone. It's so hit or miss, that I'm not really sure where the problem lays.
The most recent (and this pretty much sums up the issue with all the other complaints as well) is using the softphone from different locations. When we first set up the phone, tested from within the office, everything worked perfectly. I also always have my users test from their homes to ensure that they understand the process of conecting to the VPN, etc... I was told the phone worked great as well from there. I then get a call from the user while actually traveling for business that they are not able to hear the other party on the phone. We did our testing - audio tuning wizard, configure for low bandwidth, reinstalling the headset and so on - and nothing seems to take.
The Audio tuning wizard checks out fine. In all cases we're able to hear the test sound through the assigned devices and the mic works great. Could it be poor connections or security on just about every hotel network that my users stay at that is causing this issue? They're able to connect to the VPN, and the phones do register, but it just seems that more times than most, the softphone just doesnt work when it really matters.
Any suggestions? Anyone using the IP Commuincator flawlessly so far no matter where they travel to?
To participate in this event, please use the button to ask your questions
This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...
Join us on Thursday, October 3 at 10 am PT for a live chat detailing how Cisco can provide the security for your collaboration tools. In today's agile work environment - customers need to collaborate in real time with partners, vendors and customers,...