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Beginner

IP Phone 6921 not register CUCM v8.6

Good day
I have a problem, my cucm has 73 registered model 6921 IP phones, but 12 model 6921 IP phones that do not register. 

I have reset the Network and Security option; I also went back to delete it from the CUCM and returned it manually, but it still does not register. Please your support.

 

CUCM: Systemversion: 8.6.2.20000-2

 

IP Phone: 

6921

         App Load ID: SCCP 9.2.1.0

         Boot Load ID: 0.0.0.14

 

In the ip phone log I see:

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]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 
]]]]]]]]]]] ]]]] ]]]]]]]]]] ]] ]]]] (R) 
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]]]]]]] ]]]]] ] ]]]]]] ] ]]] ]]]] ]] ]]]] ]]]] ]]]] ]]]] 
]]]]]]]] ]]]]] ]]] ]]]]]]] ] ]]]]]]] ]]]] ]]]] ]]]] ]]]]] 
]]]]]]]]]]]]]]]]]]]]]]]]]]]]]] 
]]]]]]]]]]]]]]]]]]]]]]]]]]]]] Development System 
]]]]]]]]]]]]]]]]]]]]]]]]]]]] 
]]]]]]]]]]]]]]]]]]]]]]]]]]] VxWorks 6.2 
]]]]]]]]]]]]]]]]]]]]]]]]]] KERNEL: WIND version 2.8 
]]]]]]]]]]]]]]]]]]]]]]]]] Copyright Wind River Systems, Inc., 1984-2005 

CPU: TI TNETV1050 Communication Processor. Processor #0. 
Memory Size: 0x2000000. BSP version 8.6.0.3. 
Created: May 10 2011, 15:58:14 
ED&R Policy Mode: deployed 

======================================================== 
Board : TI TNETV1050 Communication Processor 
SOC : Titan, ChipId: 0x7, Version: 2 
Cache : Write-Back, Write-Allocate 
PSP Version : 8.6.0.3 
Type : BasePSP 8.6.0.3 
PSPWIZ Version : 0.6 
MIPS freq : 162500000 Hz, 
System Freq : 100000000 Hz, 
VBUS freq : 81250000 Hz 
BasePSP mode : Routing 
======================================================== 
Unable to delete route. 

> WEB componment starting ... 
> CFGTREE creating ... 
CFGTREE creates finish. 
syslog_init 423 server: 
syslog_start (315) : syslog server is NULL 
> L2PROTO reg to cfgmgr ... 
> NETWORK reg to cfgmgr ... 
cfgmgr_init : CFGMGR: Creating... 
SSH: stop ssh server success!(sshd_start) 
16:39:16, 05/10/2011 : system boot up (SCCP 9.2.1.0) 
cdpInit: init ok. 
> MMI: Creating Browser ... 
ed75752 GLCD: bpp:8, X:396, Y:162 paletteSz:512 
uglTitanModeSet 485:pGenDriver->fbAddress b5441700 
appCreate: autoBootLevel=2 
MXP environment is created. 
About to create Idle Task 
About to create Measurement Task 
Idle Measurement Tasks created 
Panic button enabled 
Heartbeat started 
Creating Golden Gateway application... 
TNETV1050 Communication Processor Revision: PG3.1 
DSP core type (TITAN) 
dimhw_HALT_DSP - No TDM config needed 
Retrieving DSP image 
Source: Flash file system, file: /DSP/DSP69xx.0-0-0-8.zz 

unzip 7-ZIP file successful 
purchd_start(). ok. 

******************************************************************* 
** ** 
** VOIP IPP firmware SCCP 9.2.1.0 ** 
** ** 
** compiled on May 10 2011 at 15:58:01 ** 
** ** 
** ** 
******************************************************************* 



VxWorks login: 0000001636 - Network: nw_create() ipstack_mode=2 
16:39:18, 05/10/2011 : Network: nw_create() ipstack_mode=2 
dimhw_HALT_DSP - No TDM config needed 
0000001637 - Following features compiled out of the build: 
0000001637 - DIM_DNLD_PAGED_BOOT 
0000001637 - DIM_DNLD_DIRECT 
0000001637 - DIM_DNLD_MSG 
0000001637 - DIM_CHAN_IF 
0000001637 - DIM_RTCP_IF 
0000001637 - DIM_SIG_IF 
0000001637 - DIM_AUDIO_IF 
0000001637 - DIM_LOMGR_CHN_FIFO 
0000001637 - PROTO_AAL2 
0000001637 - PROTO_CLRDT 
0000001637 - PROTO_MODEM 
0000001637 - DIM_3PROC 
0000001637 - DIM_DETAILED_SPY 
0000001637 - DIM_HI_PRIORITY_MSGS 
0000001637 - Following features not defined in build and have been enabled 
0000001637 - by default; REVIEW to remove potential unnecessary code: 
0000001637 - All features are accounted for!!! 
0000001640 - ROOT: Hardware ringer :FALSE 
16:39:18, 05/10/2011 : ROOT: Hardware ringer :FALSE 
0000001651 - CMM: cmm_create(). num_tcids=2. max_rtp_term=4 
0000001653 - ROOT: CMM created 
0000001655 - ACCU: Creating... 
0000001655 - ACCU: Created. 
0000001655 - TSTN> tMVX_TSTN creating... 
0000001656 - SAPP : initializing sockets 
0000001657 - SAPP : initializing calls 
0000001663 - SAPP : initializing sccp 
0000001663 - SAPP : initialized 
0000001663 - TSTN> tMVX_TSTN created. 
0000001664 - CUVA> tMVX_CUVA creating... 
0000001664 - CUVA> tMVX_CUVA created. 
0000001669 - NMflash_geM: Build contains Onlyt TUIU 
_font0000001696 - DSPALLOC: AER instance 1, max_tail = 60 ms, usage = ( HS HeS GL_HS G
_HeS ) 
0000001696 - DSPALLOC: AER instance 0, max_tail = 200 ms, usage = ( HS HeS HF GL_HS G
_HeS ) 
0000001703 - ACCU: accu_init(). change accu state. normal->normal 
0000001703 - TCP : SNET task started ... 
0000001703 - SCCP : SCCP task started... 
0000001703 - CUVA> 'acuva_init_sock()'. initializing... 
1310000001704 - CUVA> 'acuva_init_sock()'. non-block CUVA sock-port(13:4224), initialized

:0000001737 - DIM: 0:*,Writing 0x6a001400 @ 0x100 
/FONT/rtl-sccp.jar open fail. 
font_conf_init 95: error font file 
0000001844 - DSPA: DSP 0,Image 0:Download done! 
0000001844 - NMM: DSP Download OK 
0000001846 - NMM: 0, Set Channel State UNCONFIGURED Done (SUCCESS) 
0000001869 - NMM: 1, Set Channel State UNCONFIGURED Done (SUCCESS) 
0000001869 - NMM: 0, Channel Config Done (SUCCESS) 
0000001884 - NMM: 0, Set Channel State NORMAL Done (SUCCESS) 
0000001894 - NMM: 1, Channel Config Done (SUCCESS) 
0000001924 - NMM: 1, Set Channel State NORMAL Done (SUCCESS) 

rwxrwxrwx 0:0 a: -1 i:0 May 10, 2011 4:39:18pm 227 Chirp1.raw 

rwxrwxrwx 0:0 a: -1 i:0 May 10, 2011 4:39:18pm 502 Chirp2.raw 
xml_config_keymap(1367): ----- 
deck: stemplate 
card: template 
href: #stemplate?template 
xml_config_keymap(1372): ----- 
lldp: l2lldp_get_cfg failed! 
cdpTxTask 2779 port[sw]: 0 2 
lldp: init OK 
0000002715 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 27(cfgmgr_ip_release) 
0000002715 - AMMU: ammu_cfgmgr_send_app_msg(). msg=signal_unreg_ready 
0000002722 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 36(cfgmgr_mmi_init_ready) 
cdpTxTask 2779 port[sw]: 0 1 
cdpTxTask 2779 port[sw]: 0 0 
lldp: l2lldp_get_cfg failed! 
0000007726 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 22(cfgmgr_l2proto_state_change) 
0000007726 - AMMU: ammu_cfgmgr_send_app_msg(). msg=signal_unreg_ready 
0000007743 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 27(cfgmgr_ip_release) 
0000007744 - AMMU: ammu_cfgmgr_send_app_msg(). msg=signal_unreg_ready 

The DUT in DHCP Bind state..... 
default 192.168.8.1 done 
lldp: l2lldp_get_cfg failed! 
16:39:37, 05/10/2011 : SEPe8b74858481f Get ip from DHCP server : 192.168.8.177 
0000011567 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 9(cfgmgr_activate) 

rwxrwxrwx 0:0 a: -1 i:0 May 10, 2011 4:39:38pm 1825 local 

rwxrwxrwx 0:0 a: -1 i:0 May 10, 2011 4:39:38pm 5593 config 

Copying files to flash... Complete. 
..ew_ip_change 3267 old ip_addr=, new ip_addr=192.168.8.177 
0000013400 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 28(cfgmgr_ip_change) 
0000013400 - AMMU: ammu_cfgmgr_send_app_msg(). msg=signal_unreg_ready 
EW: ew_client_task_create fail, either domain is null or invalid! 
provision_http_download_file 1094: ERROR in dowloading file 
0000013792 - Idle/Max KIPS: 10923 / 150501 --- MIPs avail: 10.92 CPU Idle: 7.26% 
ERR [TFTP] tftpSend:442: Transfer Timed Out. 
ERR [TFTP] tftpGet:1019: File transfer error. 
provision_http_download_file 1094: ERROR in dowloading file 
ERR [TFTP] tftpSend:442: Transfer Timed Out. 
ERR [TFTP] tftpGet:1019: File transfer error. 
0000019629 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 34(cfgmgr_download_fail) 
provision_http_download_file 1094: ERROR in dowloading file 
ERR [TFTP] tftpSend:442: Transfer Timed Out. 
ERR [TFTP] tftpGet:1019: File transfer error. 
0000022647 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 34(cfgmgr_download_fail) 
provision_http_download_file 1094: ERROR in dowloading file 
ERR [TFTP] tftpSend:442: Transfer Timed Out. 
ERR [TFTP] tftpGet:1019: File transfer error. 
provision_http_download_file 1094: ERROR in dowloading file 
ERR [TFTP] tftpSend:442: Transfer Timed Out. 
ERR [TFTP] tftpGet:1019: File transfer error. 
0000030682 - AMMU: ammu_proc_cfgmgr_msg(). msg_id = 34(cfgmgr_download_fail) 
provision_http_download_file 1094: ERROR in dowloading file 

5 REPLIES
Cisco Employee

Re: IP Phone 6921 not register CUCM v8.6

There are a lot of TFTP errors, start by making sure the config files are there, and the phone can reach them.

HTH

java

if this helps, please rate
Beginner

Re: IP Phone 6921 not register CUCM v8.6

I checked again and the configuration is in the CUCM. Several months ago these phones were registered, but they were disconnected and saved, now that we have reconnected them they do not register.

Beginner

Re: IP Phone 6921 not register CUCM v8.6

Hi Jaime
I checked again and the configuration is in the CUCM. Several months ago these phones were registered, but they were disconnected and saved, now that we have reconnected them they do not register.
Beginner

Re: IP Phone 6921 not register CUCM v8.6

Checking, in the CUCM (Cisco Unified Serviceability), I see that the TFTP service is "active", but "not running". I try to start it, but it stays the same.
Beginner

Re: IP Phone 6921 not register CUCM v8.6

Any idea?

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