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Beginner

IP PHONE 7911 LOG IN & LOG OFF problem

Some Ip phones can not log in and log off even when requested by CUCM. In CUCM appears the message "Error occurred while retrieving information from database. No LOGOUT device profile". In IP phones the message is something like "error 6". The CUCM version is 5.1.3.2000-3.

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Hall of Fame Cisco Employee

Re: IP PHONE 7911 LOG IN & LOG OFF problem

Does the phones have a logout device profile??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate
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Beginner

Re: IP PHONE 7911 LOG IN & LOG OFF problem

Yes, they do. I already checked the configuration. That situation occurs with some phones but not with all the phones. The phones have the same configuration.