IP Phone 7911G

[4N0NYM0U5]

I have Cisco 7911 IP phones that work internally, but I have other phones with the same model that can't pull their configuration file. What's the solution?

[Maren Mahoney]

A few questions: What CUCM version (or CME) are you working with? When you say you 'can't pull their configuration file', what specifically are you attempting to do? Also, if I am reading your post right it seems you can pull the configuration file for one 7911 but not other? Or am I misunderstanding that?

Maren

[4N0NYM0U5]

First of all, thank you for your response. Indeed, as you explained, this is my problem. It actually works for me with the same model, but I also have more phones with the same model and they do not respond to the profile or cannot pull it.

-CME Version ( Cisco IOS Software, C2900 3.5.3 )

[Andrew Skelly]

Is the phone pulling an IP address?  If so, what do you see in the phone logs?

Is it authenticating on the network?  

[4N0NYM0U5]

Thank you for your interest. It does take an IP address.