03-22-2010 02:43 PM - edited 03-15-2019 09:54 PM
How to add a 7937G ip phone to the call manager version 6.0.1.2000-3. It is not on the list when I go to Device - Phone - Add new - Phone type
Thanks.
Solved! Go to Solution.
03-22-2010 04:59 PM
Read once again my post, i said "device pack" NOT "service pack". They're not the same thing and shouldn't be confused.
Cannot find polycom 7937 phones in CUCM phone create menu | |
Symptom: polycom 7937 phone not showing in phone create menu Conditions: CUCM 6.0 or earlier Workaround: Install latest dev pack : phone was added in following packages 4-1-DevPack-59 4-2-3DevPack-36 4-3-1-DevPack-16 5-1-2-3111-1 5.1.3.2104-1 6-0-1-2111-1 |
There is no other way, if you want to use the 7937 you NEED to install the devpack, which requires a cluster reboot as it will add support for new models.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
03-22-2010 03:22 PM
Install the latest device pack for your CUCM version and then look in the list again
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
03-22-2010 04:48 PM
Thank you for the answer.
Installing a service pack may or may not have implications to other systems, like Unity or UCCX. I am looking for a different solution, if there is one available.
03-22-2010 04:59 PM
Read once again my post, i said "device pack" NOT "service pack". They're not the same thing and shouldn't be confused.
Cannot find polycom 7937 phones in CUCM phone create menu | |
Symptom: polycom 7937 phone not showing in phone create menu Conditions: CUCM 6.0 or earlier Workaround: Install latest dev pack : phone was added in following packages 4-1-DevPack-59 4-2-3DevPack-36 4-3-1-DevPack-16 5-1-2-3111-1 5.1.3.2104-1 6-0-1-2111-1 |
There is no other way, if you want to use the 7937 you NEED to install the devpack, which requires a cluster reboot as it will add support for new models.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
03-22-2010 05:10 PM
Thank you.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide