IP Phone 7940 custom ring tones error

[wilsonsant]

Hi Guys,

My Customer have the CUCM 8.6.2.22900-9 and perceived the following problem with IP Phone 7940: In the ring tones options, when to do test until position 29 it´s Ok, after then appear the message error: TFTP write error: file missing...

Any have idea about this?

The firmware in use is: P0030801SR02

[yahsiel2004]

Is this the only phone experiencing this issue?

Regards,

Yosh

[wilsonsant]

Hi Yosh,

Thanks a lot for your contact. Answering your question, no there are another IP Phone 7940 with the same problem.

Tanks,

Wilson

[testeven]

Hi, 

Probably not all the ringtones meet the requirements. You should probably chech that all of them meet the specifications listed below: 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fsrings.html#wp1011548

Regards, 

Tere. 

[wilsonsant]

Hi Tere,

Thanks a lot for your contact. I read the documentation that You send for me, but, I don´t understand as verify the requirement. For example, as I saw the ring size

•Maximum ring size—16080 samples

•Minimum ring size—240 samples

As I saw the size the ring tone that was did upload in CUCM?

Thanks,

Wilson