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IP PHONE 7940 lost services

Hi

 

we have a bunch of these 7940 that have lost services like EM and phone directory.

 

i ve tried to restart them but they dont.

 

the only way i found is to physically unplug them and plug them back

 

as we start to have more and more complains, i m thinking to reload the switches to give them a clean cut but the idea is not welcomed

 

any idea?

 

thanks

6 Replies 6

mfissel
Cisco Employee
Cisco Employee

Hey,

Roughly how many phones are being affected? Would you be able to perform a factory reset on one to see if it helps. Here is a link with the instructions for the 7940 models:

 http://simplifiedvoice.com/support/how-to-reset-a-cisco-79407960-voip-phone-to-factory-default/ 

 

Let me know if this helped

 

Mel

Hi

 

in order to fix the phone i need to unplug the phone from the network to power it off then plugging it back in. i dont need to do a factory reset.

so far we have 20 phones affected but might be much more

my question is "apart reloading the switches which would force the phone to reboot is there any other ways?"

 

regards