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IP Phone 7942 and Headset 561 - Can't Enable Hookswitch Control

ReubenVGonzales
Level 1
Level 1

I have a working 7942 IP phone connected to a working 561 headset. All cables are connected. The headset and phone don't see each other. I browsed my phone settings and found Headset Hookswitch Control "Disabled". The only management program I have is Configuration Assistant for our UC560 system. Is there any way to enable this function?

 

An export of our running-config shows: "service phone ehookEnable 1", but this doesn't seem to affect the phone at all.

 

Suggestions?

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