06-27-2012 03:42 AM - edited 03-16-2019 11:52 AM
Dear Friends,
Our Helpdesk calls are gettings transferred from IVR...However, the "Transfer" Option is INACTIVE. Can anyone help me with this?
Regards,
Ifthiquar.
06-27-2012 03:50 AM
Have you checked the busy trigger for the line apperance ?
GTG
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