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IP Phone 8831 not registered

I have cisco IP Phone 8831 and router CME version 10.5

and here is that i have configured in my CME

voice register pool-type  8831
 phoneload-support
 num-lines 6
 description CISCO IP PHONE 8831
 reference-pooltype 6941
!
voice register global
 mode  cme
 source-address 192.168.100.1 port 5060
 max-dn 10
 max-pool 10
 load 6941 SIP69xx.9-4-1-3SR2
 load 8831 sip8831.9-3-3-5
 authenticate register
 authenticate realm cisco.com
 olsontimezone Asia/Jakarta version 2013d
 timezone 41
 time-format 24
 date-format D/M/Y
 tftp-path flash:
 file text
 create profile sync 0461204502605337
!
voice register dn  1
 number 2083
 allow watch
 name CONFERENCE ROOM
 label CONFERENCE ROOM
!
voice register pool  1
 busy-trigger-per-button 2
 id mac AC44.F212.A10F
 type 8831
 number 1 dn 1
 presence call-list
 dtmf-relay rtp-nte sip-notify
 voice-class codec 2
 username cisco password cisco
!

 

but my IP Phone 8831 still not registered.. anybody help :(

Thanks,

Rocky

20 Replies 20

Hi

Can you please activate a debug ccsip message and debug voip register errors and post the output?

 

Thanks

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

this is the debug result

 


Oct 22 07:34:31.995: EVENT: 1 node in nonce tree obsolete
Oct 22 07:34:31.995: VOICE_REG_POOL: deleted key(2968B2890003A0BB) from nonce table
Oct 22 07:34:44.111: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
UPDATE sip:2000@192.168.100.1:5060 SIP/2.0Via: SIP/2.0/UDP 192.168.50.1:5060;branch=z9hG4bK8FD26A1EFrom: "Y K Lam" <sip:890@192.168.50.1>;tag=9AD58E64-1BCETo: <sip:2000@192.168.100.1>;tag=212D28-595Date: Thu, 22 Oct 2015 07:31:00 GMTCall-ID: AD27A3E9-77C511E5-80F5DA7E-855109A0@192.168.50.1User-Agent: Cisco-SIPGateway/IOS-12.xMax-Forwards: 70Supported: 100rel,timer,resource-priority,replaces,sdp-anatTimestamp: 1445499349Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTERCSeq: 103 UPDATEContact: <sip:890@192.168.50.1:5060>Remote-Party-ID: <sip:141@192.168.50.1>;party=calling;screen=no;privacy=offContent-Length: 0
v=0o=CiscoSystemsSIP-GW-UserAgent 9239 4780 IN IP4 192.168.100.1s=SIP Callc=IN IP4 192.168.100.1t=0 0m=audio 16418 RTP/AVP 0 101c=IN IP4 192.168.100.1a=rtpmap:0 PCMU/8000a=rtpmap:101 telephone-event/8000a=fmtp:101 0-16a=ptime:20
<?xml version="1.0" encoding="UTF-8"?>
<x-cisco-alarm>
<Alarm Name="LastOutOfServiceInformation">
<ParameterList>
<String name="DeviceName">SEPAC44F212A10F</String>
<String name="DeviceIPv4Address">192.168.54.10/24</String>
<String name="IPv4DefaultGateway">192.168.54.1</String>
<String name="DeviceIPv6Address"></String>
<String name="IPv6DefaultGateway"></String>
<String name="ModelNumber">CP-8831</String>
<String name="NeighborIPv4Address">0.0.0.0</String>
<String name="NeighborIPv6Address"></String>
<String name="NeighborDeviceID"></String>
<String name="NeighborPortID"></String>
<Enum name="DHCPv4Status">1</Enum>
<Enum name="DHCPv6Status">0</Enum>
<Enum name="TFTPCfgStatus">1</Enum>
<Enum name="DNSStatusUnifiedCM1">4</Enum>
<Enum name="DNSStatusUnifiedCM2">0</Enum>
<Enum name="DNSStatusUnifiedCM3">0</Enum>
<String name="VoiceVLAN">54</String>
<String name="UnifiedCMIPAddress">192.168.100.1</String>
<String name="LocalPort">-1</String>
<String name="TimeStamp">946684897378946684853033</String>
<Enum name="ReasonForOutOfService">24</Enum>
<String name="LastProtocolEventSent">Sent:REGISTER sip:192.168.100.1 SIP/2.0  Cseq:156 REGISTER CallId:ac44f212-a10f000f-118f5282-18e17ade@192.168.54.10</String>
<String name="LastProtocolEventReceived"></String>
</ParameterList>
</Alarm>
</x-cisco-alarm>
Oct 22 07:35:09.067: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 400 Bad RequestVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK675da5b2From: <sip:ac44f212a10f@192.168.54.10>;tag=ac44f212a10f00027bb653b7-113a87d7To: <sip:192.168.100.1>;tag=25F73C-1C5DDate: Thu, 22 Oct 2015 07:35:09 GMTCall-ID: ac44f212-a10f0002-002af3ba-37ed3e79@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 1000 REFERContent-Length: 0Contact: <sip:192.168.100.1:5060>
Oct 22 07:35:09.079: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:09.079: auth absent

Oct 22 07:35:09.079: VOICE_REG_POOL: key(B3FC10EE0003CBED) added to nonce table
Oct 22 07:35:09.079: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:09.083: //109/417FE2418073/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK4bf4a63eFrom: <sip:2083@192.168.100.1>;tag=ac44f212a10f00033089ca18-6088dd5aTo: <sip:2083@192.168.100.1>;tag=25F748-1B66Date: Thu, 22 Oct 2015 07:35:09 GMTCall-ID: ac44f212-a10f0002-2d5e1540-3ac5194c@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 101 REGISTERWWW-Authenticate: Digest realm="",nonce="B3FC10EE0003CBED",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:09.139: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:09.139: auth present

Oct 22 07:35:09.139: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:09.139: //109/417FE2418073/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK64080b13From: <sip:2083@192.168.100.1>;tag=ac44f212a10f00033089ca18-6088dd5aTo: <sip:2083@192.168.100.1>;tag=25F748-1B66Date: Thu, 22 Oct 2015 07:35:09 GMTCall-ID: ac44f212-a10f0002-2d5e1540-3ac5194c@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 102 REGISTERWWW-Authenticate: Digest realm="",nonce="B3FC10EE0003CBED",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:09.155: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.100.1 SIP/2.0Via: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK69385006From: <sip:2083@192.168.100.1>;tag=ac44f212a10f00033089ca18-6088dd5aTo: <sip:2083@192.168.100.1>Call-ID: ac44f212-a10f0002-2d5e1540-3ac5194c@192.168.54.10Max-Forwards: 70Date: Sat, 01 Jan 2000 00:00:50 GMTCSeq: 103 REGISTERUser-Agent: Cisco-CP8831G/9.3.2Contact: <sip:2BD33F58-2467@192.168.54.10:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f212a10f>";+u.sip!devicename.ccm.cisco.com="SEPAC44F212A10F";+u.sip!model.ccm.cisco.com="659"Authorization: Digest username="",realm="",uri="sip:192.168.100.1",response="746bb4c7351fd47b67e817d6a4eec1bc",nonce="B3FC10EE0003CBED",cnonce="71f57ff1",qop=auth,nc=00000002,algorithm=MD5Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1Content-Length: 0Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPAC44F212A10F Load=sip8831.9-3-3-5.loads Last=phone-reg-rej"Expires: 3600
Oct 22 07:35:09.159: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:09.159: auth present

Oct 22 07:35:09.159: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:09.159: //109/417FE2418073/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK69385006From: <sip:2083@192.168.100.1>;tag=ac44f212a10f00033089ca18-6088dd5aTo: <sip:2083@192.168.100.1>;tag=25F748-1B66Date: Thu, 22 Oct 2015 07:35:09 GMTCall-ID: ac44f212-a10f0002-2d5e1540-3ac5194c@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 103 REGISTERWWW-Authenticate: Digest realm="",nonce="B3FC10EE0003CBED",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:09.175: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.100.1 SIP/2.0Via: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK17e78e96From: <sip:2083@192.168.100.1>;tag=ac44f212a10f00033089ca18-6088dd5aTo: <sip:2083@192.168.100.1>Call-ID: ac44f212-a10f0002-2d5e1540-3ac5194c@192.168.54.10Max-Forwards: 70Date: Sat, 01 Jan 2000 00:00:51 GMTCSeq: 104 REGISTERUser-Agent: Cisco-CP8831G/9.3.2Contact: <sip:2BD33F58-2467@192.168.54.10:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f212a10f>";+u.sip!devicename.ccm.cisco.com="SEPAC44F212A10F";+u.sip!model.ccm.cisco.com="659"Authorization: Digest username="",realm="",uri="sip:192.168.100.1",response="950a03b5f556573e18c275a69bfdaf04",nonce="B3FC10EE0003CBED",cnonce="1bb7042a",qop=auth,nc=00000003,algorithm=MD5Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1Content-Length: 0Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPAC44F212A10F Load=sip8831.9-3-3-5.loads Last=phone-reg-rej"Expires: 3600
Oct 22 07:35:09.175: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:09.175: auth present

Oct 22 07:35:09.175: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:09.175: //109/417FE2418073/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK17e78e96From: <sip:2083@192.168.100.1>;tag=ac44f212a10f00033089ca18-6088dd5aTo: <sip:2083@192.168.100.1>;tag=25F748-1B66Date: Thu, 22 Oct 2015 07:35:09 GMTCall-ID: ac44f212-a10f0002-2d5e1540-3ac5194c@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 104 REGISTERWWW-Authenticate: Digest realm="",nonce="B3FC10EE0003CBED",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:13.735: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.100.1 SIP/2.0Via: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK34c974deFrom: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>Call-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Max-Forwards: 70Date: Sat, 01 Jan 2000 00:00:55 GMTCSeq: 105 REGISTERUser-Agent: Cisco-CP8831G/9.3.2Contact: <sip:2BD33F58-2467@192.168.54.10:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f212a10f>";+u.sip!devicename.ccm.cisco.com="SEPAC44F212A10F";+u.sip!model.ccm.cisco.com="659"Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1Content-Length: 0Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPAC44F212A10F Load=sip8831.9-3-3-5.loads Last=phone-reg-rej"Expires: 3600
Oct 22 07:35:13.735: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:13.735: auth absent

Oct 22 07:35:13.735: VOICE_REG_POOL: key(F2005ED70003CDBF) added to nonce table
Oct 22 07:35:13.735: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:13.735: //114/444654298074/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK34c974deFrom: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>;tag=260978-BA1Date: Thu, 22 Oct 2015 07:35:13 GMTCall-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 105 REGISTERWWW-Authenticate: Digest realm="",nonce="F2005ED70003CDBF",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:13.747: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.100.1 SIP/2.0Via: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK2c2fecd5From: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>Call-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Max-Forwards: 70Date: Sat, 01 Jan 2000 00:00:55 GMTCSeq: 106 REGISTERUser-Agent: Cisco-CP8831G/9.3.2Contact: <sip:2BD33F58-2467@192.168.54.10:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f212a10f>";+u.sip!devicename.ccm.cisco.com="SEPAC44F212A10F";+u.sip!model.ccm.cisco.com="659"Authorization: Digest username="",realm="",uri="sip:192.168.100.1",response="915e068cca80ea8e4acc49d840394779",nonce="F2005ED70003CDBF",cnonce="2c2c1193",qop=auth,nc=00000001,algorithm=MD5Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1Content-Length: 0Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPAC44F212A10F Load=sip8831.9-3-3-5.loads Last=phone-reg-rej"Expires: 3600
Oct 22 07:35:13.747: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:13.747: auth present

Oct 22 07:35:13.747: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:13.747: //114/444654298074/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK2c2fecd5From: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>;tag=260978-BA1Date: Thu, 22 Oct 2015 07:35:13 GMTCall-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 106 REGISTERWWW-Authenticate: Digest realm="",nonce="F2005ED70003CDBF",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:13.767: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.100.1 SIP/2.0Via: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK16bd4037From: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>Call-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Max-Forwards: 70Date: Sat, 01 Jan 2000 00:00:55 GMTCSeq: 107 REGISTERUser-Agent: Cisco-CP8831G/9.3.2Contact: <sip:2BD33F58-2467@192.168.54.10:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f212a10f>";+u.sip!devicename.ccm.cisco.com="SEPAC44F212A10F";+u.sip!model.ccm.cisco.com="659"Authorization: Digest username="",realm="",uri="sip:192.168.100.1",response="6471f8a6db13c5c174d771edc0dca719",nonce="F2005ED70003CDBF",cnonce="752444d4",qop=auth,nc=00000002,algorithm=MD5Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1Content-Length: 0Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPAC44F212A10F Load=sip8831.9-3-3-5.loads Last=phone-reg-rej"Expires: 3600
Oct 22 07:35:13.771: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:13.771: auth present

Oct 22 07:35:13.771: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:13.771: //114/444654298074/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK16bd4037From: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>;tag=260978-BA1Date: Thu, 22 Oct 2015 07:35:13 GMTCall-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 107 REGISTERWWW-Authenticate: Digest realm="",nonce="F2005ED70003CDBF",algorithm=MD5,qop="auth"Content-Length: 0
Oct 22 07:35:13.795: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
REGISTER sip:192.168.100.1 SIP/2.0Via: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK6bafe6a7From: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>Call-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Max-Forwards: 70Date: Sat, 01 Jan 2000 00:00:55 GMTCSeq: 108 REGISTERUser-Agent: Cisco-CP8831G/9.3.2Contact: <sip:2BD33F58-2467@192.168.54.10:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-0000-0000-ac44f212a10f>";+u.sip!devicename.ccm.cisco.com="SEPAC44F212A10F";+u.sip!model.ccm.cisco.com="659"Authorization: Digest username="",realm="",uri="sip:192.168.100.1",response="90fab83b523ca26e72ed28676a1187b2",nonce="F2005ED70003CDBF",cnonce="00542492",qop=auth,nc=00000003,algorithm=MD5Supported: replaces,join,sdp-anat,norefersub,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-5.2.0,X-cisco-xsi-8.5.1Content-Length: 0Reason: SIP;cause=200;text="cisco-alarm:24 Name=SEPAC44F212A10F Load=sip8831.9-3-3-5.loads Last=phone-reg-rej"Expires: 3600
Oct 22 07:35:13.795: VOICE_REG_POOL: Register request for (2083) from (192.168.54.10)
Oct 22 07:35:13.795: auth present

Oct 22 07:35:13.795: VOICE_REG_POOL: No entry for (2083) found in contact table
Oct 22 07:35:13.795: //114/444654298074/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 401 UnauthorizedVia: SIP/2.0/UDP 192.168.54.10:5060;branch=z9hG4bK6bafe6a7From: <sip:2083@192.168.100.1>;tag=ac44f212a10f000474f6a103-5273f1dfTo: <sip:2083@192.168.100.1>;tag=260978-BA1Date: Thu, 22 Oct 2015 07:35:13 GMTCall-ID: ac44f212-a10f0003-04319d2c-42a06da4@192.168.54.10Server: Cisco-SIPGateway/IOS-15.4.3.M3CSeq: 108 REGISTERWWW-Authenticate: Digest realm="",nonce="F2005ED70003CDBF",algorithm=MD5,qop="auth"Content-Length: 0

We still see the below message:

SIP/2.0 401 Unauthorized

 

After disabling authenticate register, did you do a "create profile". If not, please do a "create profile" on the "voice register global" and try resetting the voice register pool 1 once.

 

HTH

Rajan

 

Please rate useful posts

i already do a create profile under voice register global and have restarted the phone several times.

but the phone still not registered :(

Hi.

Under voice register global, try authenticate realm all

and create profile

 

After that, send again a debug

 

Thanks

 

Regards

 

Carlo

 

Please rate all helpful posts "The more you help the more you learn"

still not register.

and here is the debug

 

thanks,

rocky

Hi Rocky

On pool configuration, try to remove username and password than go under voice register global and issue no create profile and create profile

 

 

Let me know

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

i have remove the username and password earlier but still no change..

thanks,

Fachroky

Can you please post the debug output without username and password configuration and also the actual cme configuration?

 

 

Thanks

 

regards

 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

the debug from earlier i've already remove the username and password.

 

here is the actual configuration

!         
voice register pool-type  8831
 phoneload-support
 no num-lines
 description CISCO IP PHONE 8831
 reference-pooltype 6921
!
voice register global
 mode  cme
 source-address 192.168.100.1 port 5060
 max-dn 10
 max-pool 10
 load 6941 SIP69xx.9-4-1-3SR2.loads
 load 6921 SIP69xx.9-4-1-3SR2.loads
 load 8831 sip8831.9-3-3-5
 authenticate realm all
 olsontimezone Asia/Jakarta version 2013d
 timezone 41
 time-format 24
 date-format D/M/Y
 dialplan-pattern 1 2... extension-length 4
 tftp-path flash:
 file text
 create profile sync 046120450260533A
!
voice register dn  1
 number 2083
 allow watch
 name CONFERENCE ROOM
 label CONFERENCE ROOM
!
voice register pool  1
 busy-trigger-per-button 2
 id mac AC44.F212.A10F
 type 8831
 number 1 dn 1
 presence call-list
 dtmf-relay sip-kpml sip-notify
 codec g711ulaw
!

 

thanks,

Rocky

Can you please try to apply this config?

 

 

 

voice register pool-type  8831
 xml-config maxNumCalls 2
 xml-config busyTrigger 1
 num-lines 2
 description Cisco IP Phone 8831
 reference-pooltype 7937
voice register pool  1
 busy-trigger-per-button 1
 id mac AC44.F212.A10F
 type 8831
 number 1 dn 1
 presence call-list
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad

 

 

 

HTH

 

Regards

 

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

i cannot reference type 7937

 

but i've already add the other config.. but phon still not registered

Which IOS Version and gateway mode are you using?

 Please let me know

 

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Carlo,

 

For the router i'm using ios version 15.0 and CME ver 10.5

gateway mode what do you mean ?

 

Regards,

Rocky