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ip phone 8861 factory rest failed, displays "big easy diagnostics"

trepwq
Beginner
Beginner

after mute lit ,it did not enter reset progress, after cisco logo, it displays "big easy diagnostics", someone know about this?

2 Replies 2

Manish Gogna
Cisco Employee
Cisco Employee

Plug it in a dhcp enabled switch port with Option 150 pointing to correct TFTP and perform a factory reset as per the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01111.html#task_D1FE4AF0D3C84DE16C2C560EAA02EFDA

If the issue persists then phone would require a replacement.

HTH

Manish

it seems that the phone did not connect to the network

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