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Beginner

IP phone 9951 not registering to CME

I am unable to register Cisco 9951 SIP Phones to Cisco 2901 CME. Please find the SIP registrtation logs below.

#debug voice register events

Jun 17 06:49:09.123: VOICE_REG_POOL: No entry for (asterisk) found in contact table

Jun 17 06:50:09.139: VOICE_REG_POOL: No entry for (asterisk) found in contact table

#sh voice register all

VOICE REGISTER GLOBAL

=====================

CONFIG [Version=8.6]

========================

  Version 8.6

  Mode is cme

  Max-pool is 10

  Max-dn is 20

  Outbound-proxy is enabled and will use global configured value

  Security Policy: DEVICE-DEFAULT

  Forced Authorization Code Refer is enabled

  Source-address is 10.1.2.1 port 5060

  Load 9951 is sip9951.9-2-3-27

  Time-format is 12

  Date-format is M/D/Y

  Time-zone is 12

  Hold-alert is disabled

  Mwi stutter is disabled

  Mwi registration for full E.164 is disabled

  Forwarding local is enabled

  Video is enabled

  Camera is enabled

  Privacy is enabled

  Privacy-on-hold is disabled

  Dst auto adjust is enabled

    start at Apr week 1 day Sun time 02:00

    stop  at Oct week 8 day Sun time 02:00

  Voicemail number is 6060

  Max redirect number is 5

  IP QoS DSCP:

    ef (the MS 6 bits, 46, in ToS, 0xB8) for media

    cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal

    af41 (the MS 6 bits, 34, in ToS, 0x88) for video

    default (the MS 6 bits, 0, in ToS, 0x0) for service

  Telnet Level: 0

  Tftp path is flash:

  Generate text file is disabled

  Tftp files are created, current syncinfo 2172264521875853

  OS79XX.TXT is not created

  timeout interdigit 10

  network-locale[0] US    (This is the default network locale for this box)

  network-locale[1] US

  network-locale[2] US

  network-locale[3] US

  network-locale[4] US

  user-locale[0] US    (This is the default user locale for this box)

  user-locale[1] US

  user-locale[2] US

  user-locale[3] US

  user-locale[4] US   Active registrations  : 0

  Total SIP phones registered: 0

  Total Registration Statistics

    Registration requests  : 0

    Registration success   : 0

    Registration failed    : 0

    unRegister requests    : 0

    unRegister success     : 0

    unRegister failed      : 0

    Attempts to register

           after last unregister : 0

    Last register request time   :

    Last unregister request time :

    Register success time        :

    Unregister success time      :

VOICE REGISTER DN

=================

Dn Tag 1

Config:

  Number is 1002

  Preference is 0

  Huntstop is disabled

  Name JDoe

  Allow watch is enabled

  Auto answer is disabled

  Label is 1002

  MWI registration is enabled

  Pool 1    has this DN configured for line 1

Dn Tag 2

Config:

  Number is 1005

  Preference is 0

  Huntstop is disabled

  Name AJohn

  Allow watch is enabled

  Auto answer is disabled

  Label is 1005

  MWI registration is enabled

  Pool 2    has this DN configured for line 1

VOICE REGISTER TEMPLATE

=======================

VOICE REGISTER DIALPLAN

=======================

VOICE REGISTER POOL

===================

Pool Tag 1

Config:

  Mac address is 10BD.18DD.045B

  Type is 9951

  Number list 1 : DN 1

  Proxy Ip address is 0.0.0.0

  DTMF Relay is enabled, rtp-nte, cisco-rtp, sip-notify

  Call Waiting is enabled

  DnD is disabled

  Video is enabled

  Camera is enabled

  Busy trigger per button value is 0

  keep-conference is enabled

  registration expires timer max is 3600 and min is 60

  kpml signal is enabled

  Lpcor Type is none

  Transport type is udp

  service-control mechanism is not supported

  Registration method: per line

  Privacy feature is not configured.

  Privacy button is disabled

  Reason for unregistered state:

         No registration request since last reboot/unregister

Dialpeers created:

Statistics:

  Active registrations  : 0

  Total SIP phones registered: 0

  Total Registration Statistics

    Registration requests  : 0

    Registration success   : 0

    Registration failed    : 0

    unRegister requests    : 0

    unRegister success     : 0

    unRegister failed      : 0

    Attempts to register

           after last unregister : 0

    Last register request time   :

    Last unregister request time :

    Register success time        :

    Unregister success time      :

Pool Tag 2

Config:

  Mac address is 3CCE.7359.6D16

  Type is 9951

  Number list 1 : DN 2

  Proxy Ip address is 0.0.0.0

  DTMF Relay is enabled, rtp-nte, cisco-rtp, sip-notify

  Call Waiting is enabled

  DnD is disabled

  Video is enabled

  Camera is enabled

  Busy trigger per button value is 0

  keep-conference is enabled

  registration expires timer max is 3600 and min is 60

  kpml signal is enabled

  Lpcor Type is none

  Transport type is udp

  service-control mechanism is not supported

  Registration method: per line

  Privacy feature is not configured.

  Privacy button is disabled

  Reason for unregistered state:

         No registration request since last reboot/unregister

Dialpeers created:

Statistics:

  Active registrations  : 0

  Total SIP phones registered: 0

  Total Registration Statistics

    Registration requests  : 0

    Registration success   : 0

    Registration failed    : 0

    unRegister requests    : 0

    unRegister success     : 0

    unRegister failed      : 0

    Attempts to register

           after last unregister : 0

    Last register request time   :

    Last unregister request time :

    Register success time        :

    Unregister success time      :

2 REPLIES 2
Highlighted
Cisco Employee

IP phone 9951 not registering to CME

Hi  VAbr AVib,

From the attached output i see that phone . CUCME is not recieving any Registration Request.

Here is the snip.

Total SIP phones registered: 0

  Total Registration Statistics

    Registration requests  : 0

    Registration success   : 0

    Registration failed    : 0

    unRegister requests    : 0

    unRegister success     : 0

    unRegister failed      : 0

    Attempts to register

           after last unregister : 0

    Last register request time   :

    Last unregister request time :

    Register success time        :

    Unregister success time      :

Check the below link if that helps

https://supportforums.cisco.com/docs/DOC-17824

Can you collect the following output

~ show tech voice

~ packet captures from CUCME Router and IP Phone.

~ debug ccsip messges

~ Do you see any error on the IP Phone Status Messages.

~ Are you able to register other phone model.

Thanks,

Mohammed Noorulla Khan

Highlighted
Beginner

Re: IP phone 9951 not registering to CME

Configuring with video phone may be little complex, therefore i decided to to try configuring a simple soft SIP phone, even that is not working. The phone shows an error that 408 request timeout, anyway there is no connectivity issue as we are able to reach the remote SCCP phones from the same network where i have the softphone is installed.

Another doubt i have is whether the CME is configured properly for SIP registration itself, i am doing a telnet to port 5060 on the router but i am getting timeout for that. Sametime i have another working CME where i am able to access the port 5060. Is there a way to confirm this ?

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