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IP Phone 9971 problem

Volodymyr Khrystenko
Level 1
Level 1

‎09-20-2013 07:48 AM - edited ‎03-16-2019 07:28 PM

I have a strange problem.

I have Cisco Ip 9971 Phone cconected to CME. It registered. Then I changed timezone and reset phone. And now it does not want to register (phone shows Unregistered state). But CME shows Registered state:

DMZ-ISR-L#sh voice register pool 1 br

Pool ID              IP Address      Ln DN  Number               State

==== =============== =============== == === ==================== ============

1    5897.1ECD.6808  10.5.150.1      1  1   1000                 REGISTERED 

Even when I shut it down - CME continue to show the same strange status(((

Please help to troubleshoot the problem.

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Hythim Ali El Hadad
Level 6
Level 6

‎09-20-2013 01:36 PM

could you please paste your configuration and debug ccsip messages

Also try to remove sip-ua if you are using it

Regards

Haitham

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