Expert:
we use third-party system as our record system .we follow the instruction
via http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-
861-cm/fsmr.html
section :Configuring Monitoring and Recording
For the first a few month, we find everything is normal .but recently we find the recording in the record system got something wrong,like recording missing and incomplete ,I find incomplete recording only get 64 sec record ,but the actual call log shows more than 64s (1 minute ,2 minute eg.),the recording seems break by something .i also capture the packet on the record system ,we find the RTP packet send by agent phone abnormal,the RTP packet sporadic when the record is missing ,So Can you give me some suggest how to troubleshoot it ,thanks .
If you need more information ,i can upload or paste them !
