IP Phone call history sync with Jabber

[faraz1234]

CUCM 12.5

Phone:8XXX(Latest firmware)

When call is answered on Jabber(MRA),the same call is not showing IP Phone call history but

When Call is answered on IP Phone we can the same call on Jabber call history.

following privileges given:

standard ccm end users

- standard cti allow control of all devices

-standard cti allow control of phones support

- standard cti enable

[Jonathan Schulenberg]

An end user should not have ‘allow control of all devices’; that is a highly privileged role. CTI enabled, UCM End User, phones supporting connected transfer, and phones supporting rollover is what users should be assigned.

As for call histories: CUCM does not synchronize or centralize this. Each endpoint stores it locally (ie it must be registered to see the call at all) and chooses what to log. I’m not aware of a document that specifies the behavior here but I doubt you have missed a config setting. You could open a TAC case pointing out the difference in behavior but it will be a steep hill to climb if the DE seems that it’s working as designed.

[mm322]

Hello everyone, we have a customer complaining about the same behavior described on this post when a line is shared between Jabber and IP Phone 8841:

A) When call is answered on Jabber(MRA),the same call is not showing IP Phone call history but

B) When Call is answered on IP Phone we can the same call on Jabber call history.

Additional comments:

based on testing, to have above point B working we had to set the following on the IP Phone:

- Record Call Log from Shared Line: Enabled

- Privacy: Off

This is documented here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/adminguide/P881_BK_C136782F_00_cisco-ip-phone-8800_series/P881_BK_C136782F_00_cisco-ip-phone-8811-8841_chapter_01011.html#task_C16EF67548B0F9DEB5C1BB9C1C52CD0A

(section Enable Call History for Shared Line)

No way, so far, to fix point A.

Hope this helps and in case anyone has news on this, please reply!