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ip phone can't loggedout of hunt group

hi

I am facing one issue with hunt group phones.

I have 4 phone in my hunt list  and its running cme, the issue is that i can loggout from 3 phones but cannot do it from last phone.

what will be the possible reason?

thanks in advance.

13 REPLIES 13
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Hall of Fame Master

Is the HLog softkey greyed out ?

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hi

how i can check the key greyed out or not?

telephony-service

hunt-group logout HLog

this command is there.

thank you.

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Midhun Joseph wrote:

hi

how i can check the key greyed out or not?

By looking at it.

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hi

Thank you for your response.

but i can logged out from any 3 phones out of 4 phones in hunt groups, last phone always giving the problem...(it can be anyone of 4)

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Hi its not greyed out....

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Hi Paolo, I have this issue w/ greyed out Hlog button. At some Phones the Hlog button works fine, and at some it is greyed out. It is a CME 7.1.

You know this prblem behind that?

HTH, please rate all useful posts!

HTH, please rate all useful posts and right answers.
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Beginner

Is there any status message shown on the phone when you press the logout button, like "Requesting ..." on the bottom left corner? Or just nothing happening?

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hi

nothing happening...

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Hi.

Please IOS version and please post your hunt group configuration starting from ephone-hunt X

THX

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
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hi

IOS Version: c2800nm-ipvoicek9-mz.124-15.T4.bin

ephone-hunt 1 sequential

pilot 1111

list 2652, 2651, 2650, 2654

timeout 10, 10, 10, 10

statistics collect

telephony service

hunt-group logout HLog

& ephone template is

ephone-template  1

softkeys idle  Redial Newcall Cfwdall HLog Pickup Dnd Gpickup Login

thank you.

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Hi.

Try to add another dn in the list on your ephone-hunt 1

eg.

ephone-hunt 1

list 2652, 2651, 2650, 2654,2655

and see if all your 4 phones logs out.

If all 4 phones (2655 excluded) logs out, try to add final command to your ephone-hunt 1

final XXXX

HTH

regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
Highlighted

hi

Its not working...

Highlighted

Hi Paolo, I have this issue w/  greyed out Hlog button. At some Phones the Hlog button works fine, and  at some it is greyed out. It is a CME 7.1.

You know this prblem behind that?

HTH, please rate all useful posts!

HTH, please rate all useful posts!

HTH, please rate all useful posts and right answers.