cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
363
Views
15
Helpful
4
Replies

IP Phone configuration on cucm

wang12180005
Level 1
Level 1

I have uploaded music on hold and set it to a phone extension in phone configuration under listed field i.e.

1) User Hold MOH Audio Source

2) Network Hold MOH Audio Source

but it doesn't work. Please help!

4 Replies 4

b.winter
VIP
VIP

Maybe, because the MoH is not getting selected?

MoH selection is not only based on the phone, who presses the "hold"-key:

Unbenannt.PNG
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/8x/moh.html

Furthermore, have you uploaded the file to every node, where the voice media streaming application service is running?

In addition to what @b.winter said, if you have more than one MoH server you will need to upload the music (along with selecting an index number) on all MoH servers in your cluster. The device pressing Hold indicates which MoH index number is played, while the MRGL of the device being held indicates from which MoH server the music is played.

Maren

b.winter
VIP
VIP

@wang12180005 Could we clarify your question? Is the problem resolved?
If yes, we would be glad to get "accepted solutions".

I don't know why it is still not working? Its seems moh is not playing still.

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: