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Participant

IP Phone Messenger issue

Hi,

I am using CUPS 6.0 and UCM 6.1.2.

IP Phones are 7941 and 7975 SCCP.

I have enabled IP Phone messenger service but when I try to access the IP Phone messenger using the IP Phone I get the error message as:

You are trying to access IP Phone Messenger service from a device not provisioned on Cisco call manager server.Please work with your system administrator to get this device configured.

Please help.

Thanks,

Vinay

7 REPLIES 7
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Not applicable

Re: IP Phone Messenger issue

It sounds like the syncAgent is not running. Restart the syncAgent via the serviceability GUI and check. Or add the new mac into the AXL user in CallManager. Also check whether the licensing is proper.

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/6_0_1/administration/administration/guide/b04ipset.html

Highlighted
Participant

Re: IP Phone Messenger issue

Hi,

I have tried this but it didnot help.I have also assigned the user the capabilities assignment for licese.

Thanks for replying.

Highlighted
VIP Mentor

Re: IP Phone Messenger issue

Run, the troubleshooter and see if it returns any error

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Re: IP Phone Messenger issue

Hello,

I have the same problem,

when I try to run the Phone Messenger service on a phone, I have the message:

"You are trying to access IP Phone Messenger service from a device not provisioned on Cisco call manager server.Please work with your system administrator to get this device configured"

I have run the Troubleshooter on the presence server , but all is OK

Anyone can help me, please?

Thanks

Baptiste

Highlighted
Participant

Re: IP Phone Messenger issue

hi,

please make changes to the service u have created in the UCM,instead of #DEVICENAME#,change it to the SEPXXXXXXXXXX

where XXXXXXXXXis the mac address and assign the service to the IP Phone.

Highlighted

Re: IP Phone Messenger issue

Hello,

I have find how to resolve this problem

I have create the Ip Phone Service, but without the parameters, and it's working now!

Highlighted
Beginner

Re: IP Phone Messenger issue

If your still having issues then check the service url in Callmanager I had this issue and I'd typed the url incorrectly

http://:8081/ippm/default?name=#DEVICENAME#

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