IP Phone Remote Lock/Wipe

[Karl Jacobsen]

I've been reading about the new feature in CallManager 10.x where an administrator can lock or wipe an IP phone from the admin console. What model Cisco phones support this? I thought the 7942/7962 or 7945 would do this however I'm not seeing the option on the phone configuration page. What am I doing wrong?

[EmilTaghiyev]

If a phone does not support the functionality you have chosen, the transaction will fail for that phone. It will also fail if the functionality has already been requested for the phone

Procedures

Remotely Lock a Phone

Follow these steps to remotely lock a phone.

Procedure

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Step 1	Choose Device > Phone. The Find and List Phones window displays.
Step 2	Enter search criteria and click Find to locate a specific phone. A list of phones that match the search criteria displays.
Step 3	Choose the phone for which you want to perform a remote lock. The Phone Configuration window displays.
Step 4	Click Lock. If the phone is not registered, a popup window displays to inform you that the phone will be locked the next time it is registered. Click Lock. A Device Lock/Wipe Status section appears, with information about the most recent request, whether it is pending, and the most recent acknowledgement.

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Remotely Wipe a Phone

Follow these steps to remotely wipe a phone.

Caution

This operation cannot be undone. You should only perform this operation when you are sure you want to reset the phone to its factory settings.

Procedure

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Step 1	Choose Device > Phone. The Find and List Phones window displays.
Step 2	Enter search criteria and click Find to locate a specific phone. A list of phones that match the search criteria displays.
Step 3	Choose the phone for which you want to perform a remote wipe. The Phone Configuration window displays.
Step 4	Click Wipe. If the phone is not registered, a popup window displays to inform you that the phone will be wiped the next time it is registered. Click Wipe. A Device Lock/Wipe Status section appears, with information about the most recent request, whether it is pending, and the most recent acknowledgment.

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[Aman Soi]

[+5] to Emil.

Hi Karl,

please refer the link and follow similar guidelines for Remote Lock/Wipe a Phone feature.

https://supportforums.cisco.com/document/12405736/determine-device-support-cisco-unified-communications-manager-assistant-ipma

Hope this helps.

regds,

aman

[pkolenichev · Accepted solution]

Hi Karl,

as Aman suggest using unified reporting, the only phones which supports wipe/lock features are these:

Product	Protocol	Feature	Parameters
Cisco DX650	SIP	Remote Wipe
Cisco DX70	SIP	Remote Wipe
Cisco DX80	SIP	Remote Wipe

Best Regards,

Petko