04-21-2010 09:21 AM - edited 03-15-2019 10:24 PM
I posted this over in the developer forum, but there is so little traffic over there, I thought I'd put it here also...
I am trying to create a customized Directory Input page. All I want is to add a 4th softkey that redirects to a new URL. The problem is that when I specify a softkey for position 4, it removes all of the default softkeys (even though there is no default softkey for position 4). "Fine," I think, "I'll just recreate the default softkeys." (Submit, <<, and Exit). However, when I do, even through the XML code that is produced looks fine, the keys do not function. They are not greyed out, they just don't do anything when pressed.
Here is the XML code. Can anyone see a problem with what I'm doing or know why it isn't working? I'm using SCCP code 8.4.4 running on a 7961 with CUCM 6.1.4.
<SoftKeyItem>
<Name>Submit</Name>
<Position>1</Position>
<URL>Softkey:Submit</URL>
</SoftKeyItem>
−
<SoftKeyItem>
<Name><<</Name>
<Position>2</Position>
<URL>Softkey:<<</URL>
</SoftKeyItem>
−
<SoftKeyItem>
<Name>Exit</Name>
<Position>3</Position>
<URL>Softkey:Cancel</URL>
</SoftKeyItem>
04-21-2010 09:27 AM
Hi
I remember this being playful when I set up something recently.
I know this sounds daft, but try reordering your XML elements - specifically, suppy the softkey elements in this order:
Name
URL
Position
Might or might not work for you...
Aaron
Please rate helpful posts...
04-21-2010 09:35 AM
I tried that, and it didn't work. But it got me thinking about partitcular hokey things that might be causeing this and I found the problem...
Apperently, the the URL needs to be "SoftKey:XXXXX". Whereas I had "Softkey:XXXXX". Once I put a little more 'kah' in the 'k' (i.e capitalized it), it worked fine.
Thanks for kicking my brain into gear.
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