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IP Phone show different time

Abbas Ravat
Level 1
Level 1

I have CUCM 8.5.1 and confiured NTP server, All phones are showing correct time as per NTP but one or two phone 7942 show GMT time instead of local time. what could be the reason, please help.

Regards

13 Replies 13

Chris Deren
Hall of Fame
Hall of Fame

Does that phone have the same device pool applied to them or perhaps different device pool referencing default time/date group?

Chris

This phone does have same device pool as other phones.

Check also the firmware version of the phone

Hi,

Did it happened after Day Light Saving started in USA  Sunday, March 11th             

or it is happening from day one of the implementation of the phone.

regards

Ronak Patel

.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

we are in kuwait so no matter of day-light saving.

Hi,

Is problem has occured recently or is there since the phone were added in CUCM.

You may want to upgrade firmware on the phone to get the correct time.

Regards

Ronak patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Phone model is 7942 and firmware is SCCP42.9-1-1SR1S and even i cannot see corporate directory on this perticular phone it says host not found.

It looks as the phone has booted with an old configuration. Are these two phones on the same ip network as the phones that show right time? Check that they have option 150 set on their netwotk, do they have the right tftp set if you look on the phone?

Yes they all are on same subnet and also other configuration like tftp and option 150 are ok.

Could you restart one of the phones, not just reset but disconnect it from the power and reconnect it.

Connect then to the phones web interface, what does the time zone say?

Check the Debug Display page, what does it say?

MAC Address081735D5109E
Host NameSEP081735D5109E
Phone DN8828
App Load IDjar42sccp.9-1-1TH1-16.sbn
Boot Load IDtnp42.8-3-1-21a.bin
VersionSCCP42.9-1-1SR1S
Hardware Revision12.0
Serial NumberFCH1448AU5N
Model NumberCP-7942G
Message WaitingNo
UDIphone
Cisco Unified IP Phone 7942G, Global
CP-7942G
V07
FCH1448AU5N
Time09:19:51
Time Zone
Date03/13/12
System Free Memory7586464
Java Heap Free Memory2536144
Java Pool Free Memory496592

Debug Display

03:45:44 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout
03:45:44 7: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Timeout
03:45:45 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout
03:45:45 7: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Timeout
03:45:45 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout
03:46:06 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout
04:15:07 10: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=TCP-timeout
15:17:51 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
15:17:51 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
15:17:52 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
15:17:54 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
04:37:43 10: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=TCP-timeout
04:37:43 41: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=IPv4 DHCP Timeout
04:38:42 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
04:38:42 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
04:38:45 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:48 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:48 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
05:56:25 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:50 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:50 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
13:43:31 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:50 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:50 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
08:02:47 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:47 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:47 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
15:30:13 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:50 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:50 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
05:58:54 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:47 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
15:17:47 25: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=Initialized
07:57:07 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
20:28:11 14: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=UCM-closed-TCP
20:28:11 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
20:28:12 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
20:42:53 14: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S Last=UCM-closed-TCP
20:42:54 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error
20:42:54 9: Name=SEP081735D5109E Load= SCCP42.9-1-1SR1S TFTP Error

Seems to be some kind of TFTP error, try to restart the TFTP service on your server.

Otherwhise you could also try to remove the phone from UCM and add it once again.

Hi

restrat ntp server

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