IP PHONE UPDATE ERROR

[netkrish80]

Hi,

When we try to update the 7970 Ip Phone we get the attached error.

error message:Attempting to insert an

item that already exists.

Details:Getting Error No. -2147219945 (0x80040617):

we are using ccm 4.1(3) sr4d.

Please let me know how to solve this. Do we need to raise a TAC case for getting a fix for this. its matching the bug it CSCeg02103 but ccm version here is differnt.

Krishna.

[jbarcena]

Could you please post a screenshot of the error?

[netkrish80]

Hi Barcena,

Please find attach the error msg.

Krishna.

[jbarcena · Accepted solution]

Krishna,

Go to Route Plan --> Route Plan Report and make a blind search for the Unassigned DN's and delete all the results, then try to update the 7970 again.

I have seen this error and normally I made the changes directly on SQL. What are you trying to update?

[netkrish80]

Hi Barcena,

I will try that and let you know as i am out of the customer place today. I updated the line setting of the 7970 phone.

How to make the changes directly in the SQL.

Krishna.