IP Phones Cisco67XX Upgrade failed over WAN

[Kazkommertsbank]

Hello,

Was anybody solved this problem?

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto31256

69XX phones have 10  min TFTP DL timeout. Upgrade fails over WAN.
Symptom:
69XX model phones (6921, 6941,  6961) have a 10 minute TFTP download timeout. Phones upgrades over a WAN with  over 100 msec of Round Trip Time (RTT) delay may not be able to successfully  upgrade. The phone will attempt to download the file, but after several failed  attempts will register with the old phone firmware version.

Conditions:
Upgrading a 69XX phone over  the WAN with greater than 100 milliseconds of RTT delay.Workaround:
Move the phone to a central  location, or use a TFTP server that is located locally to the phone

I tried to use external TFTP server - TFTD32, but it has not helped.

We use some phones 6921, connected across WAN, we can not upgrade it.

[paolo bevilacqua]

If you configure things right, you can update phones exactly as the bug description above says.

Are you the end user? Do you work with a repatable consutlant or certfied Cisco partner ?

[Kazkommertsbank]

Yes, I am the end user. And I worked with technical consultant of Local Office Cisco Systems. They couldn't help me.

Then I tried to use local TFTP, phone can not load new software 9.2.2.6

Here is log from TFTPD32

_________________________________________________________________________________________________

Connection received from 10.5.34.12 on port 49152 [29/02 15:40:27.312]

Read request for file . Mode octet [29/02 15:40:27.312]

File : error 2 in system call CreateFile The system cannot find the file specified. [29/02 15:40:27.312]

Connection received from 10.5.34.12 on port 49153 [29/02 15:40:27.328]

Read request for file . Mode octet [29/02 15:40:27.328]

File : error 2 in system call CreateFile The system cannot find the file specified. [29/02 15:40:27.328]

Connection received from 10.5.34.12 on port 49154 [29/02 15:40:27.343]

Read request for file . Mode octet [29/02 15:40:27.343]

Using local port 47078 [29/02 15:40:27.343]

: sent 15 blks, 7426 bytes in 0 s. 0 blk resent [29/02 15:40:27.375]

Connection received from 10.5.34.12 on port 49155 [29/02 15:40:28.093]

Read request for file . Mode octet [29/02 15:40:28.093]

Error EACCESS on file \rtl-sccp.jar. Ext error The directory name is invalid. [29/02 15:40:28.109]

Connection received from 10.5.34.12 on port 49156 [29/02 15:40:28.125]

Read request for file . Mode octet [29/02 15:40:28.125]

Error EACCESS on file \g3-tones.xml. Ext error The directory name is invalid. [29/02 15:40:28.140]

__________________________________________________________________________________________________

[paolo bevilacqua]

You can contact a reputable consultant, or Cisco TAC.

Anyway, there is no firmware request from phone in the trace you sent.

[fjlopezderego]

Hi,

    If you configure the option 150 in your DHCP pointing to your local TFTP server, you must copy the xml configuration files from the CUCM server to this TFTP server. This is the error you are facing according to the logs you have sent.

    I think it's a pain to upgrade the firmware for 69XX phones because there is no Load Server option to configure the TFTP server that the phone should use to download the firmware.

    Did you solve this problem? I'll probably have the same problem in the next installation.

Regards,