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dave dave

ip tel questions

hi! Is it possible to enable password for outgoing international number on a paticular ip phone only and the user is still able to call local number without passcode? If yes how can that be done?

recently, we've issue our call attendant number (the company main line that will direct caller to dept numbers option). we noticed that someone is using the number for a few international calls in our recent monthly bill. We are not too sure how does the user able to make an outgoing call using that number? how do i troubleshoot this?


Jaime Valencia
Hall of Fame Cisco Employee

You can use FAC:

Client Matter Codes and Forced  Authorization Codes

To find out who is making the calls the options would be CAR or CUCM traces.
If you're using Unity/CUC to handle the calls they could use it to make PSTN calls depending on your config.



If this helps, please rate


if this helps, please rate

hi! by using the FAC on the route pattern, will it impact the rest of the users? The objective is to apply restriction only to 1 of the phone in the common area. The code can be a shared passcode.

as of the attendant number, how is it possible that calls are dialed from that number since there isn't any phone with that directory number? THanks.

Yes, applying a FAC to a route pattern that all phones see will impact all phones. If you want to differentiate services then you would need to apply a difference CSS configuration on the phones you want to treat differently. How you go about doing this depends on the dial plan methodology you used when designing and implementing your system.

I don't understand the question about the attendant console phone number. Are you suggesting that no phone line anywhere on the system has the directory number you see in call detail records or bills for international calls?

If yes, then it could be one of two things:

1. If you are looking at your CUCM CDRs then you have either a route pattern, transformation, translation, or E.164 mask (line-level) set to the attendant console directory number.

2. If you are seeing that number on your carrier's billing statement then it is possible that the attendant number is being substituted by the carrier. For instance, if you place an external call from a phone with a private (i.e. non-DID) extension it is likely that you will see a different calling line ID presented to the receiving station. Check and see if that is your attendant DN.

I could have completely misunderstood your second question.



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HTH -Bill (b) (t) @ucguerrilla

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William Bell

Yes, you can leverage Forced Authorization Codes (FAC) to address this requirement.

Basically,  users are assigned a FAC code (numerical) that has a specific  permissions level. Then you assign a minimim FAC permissions level to a  route pattern. Finally, you configure the CSS/partition arrangement to  direct the caller's (your attendant station) international calls to the  route pattern.

If configured correctly, the individual  calling from the attendant station will need to provide the users  assigned FAC to bypass the pattern. If the users FAC permission level is  equal to or greater than the FAC patterns minimimum permission level  then the call passes. Otherwise the call is blocked.



HTH -Bill (b) (t) @ucguerrilla

Please remember to rate helpful responses and identify

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