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IP Telephony Requirement gathering checklist or questionnaire

maverick_1234
Level 1
Level 1

                   Hi,

I have to gather requirements for IP Telephony from Customers.Can someone please provide me a comprehensive checklist or Questionnaire .

Thanks

Sam

4 Replies 4

Chris Deren
Hall of Fame
Hall of Fame

Sam,

Is this your first time to do such a task? If so how familiar are you with Cisco UC technologies as asking questions requires knowledge since questions lead to discussions and detailed descriptions  of features and functionality is required.  I have trained many engineers over the years and from my experience it is impossible to conduct decent discovery without very good understanding of the solution.

With that being said these types of documents are considered intellectual properly and I don't know how many folks will freely give these up, so you might want to consider building your own.

HTH,

Chris

Chris,

Help me how to start understanding Cisco UC Technologies, I have expert level knowledge in designing, implementing and troubleshooting networks.

Please share any non-proprietary documents to start with

-Venkata 

 

Rob Huffman
Hall of Fame
Hall of Fame

Hi Sam,

My friend Chris is most correct here (+5 buddy!) These type of

docs are generally proprietary, but the building blocks and

sample questionnaires can be found in this "older" Cisco press book

  • Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization

  • By: Ramesh Kaza; Salman Asadullah
  • Publisher: Cisco Press
  • Pub. Date: February 23, 2005
  • Print ISBN-10: 1-58705-157-5
  • Print ISBN-13: 978-1-58705-157-9

Cisco IP Phone Models and Selection Criteria

IPT Planning Phase: Network Infrastructure Analysis Questionnaire

Customer Business and Technical Expectations

Network Design

Network Services

Cabling and Network Links

Hardware Scalability

Software

Power Protection and Environmental Condition

Security

IPT Planning Phase: Telecom Infrastructure Analysis Questionnaire

PBX Infrastructure

Analog Device Information (Fax/Modem)

Trunk Sizing

Telephony Numbering Plan

Voice-Mail Infrastructure

Telephony Features and Applications

Applications Security

Operations and Maintenance

IPT Design Phase: IP Phone Selection Questionnaire

User Requirements for Phone Features

IPT Design Phase: IPT Requirement Analysis Questionnaire

IP Telephony Deployment Model

Codec Selection

Legacy Voice-Mail Integration Requirements

Legacy PBX Integration Requirements

Sizing the CallManager Cluster

Branch Office IPT Requirements

Class of Restriction Requirements

Call-Routing and Dial Plan Requirements

Sizing the PSTN/Gateway Trunks

Power Requirements (Per Site/Per Switch Specific)

Call Admission Control Considerations

Corporate Directory Requirements

Conferencing, Transcoding, and MTP Requirements for Central Sites

Music on Hold Requirements

Voice-Mail Design Questionnaire

Voice-Mail Requirements

Messaging and Directory Architecture

Infrastructure Requirements for Unity Deployment

Sizing the Unity Server

Unity Integration with PBX/CallManager

Unity Networking with Other Voice-Mail Systems

Cheers!

Rob

Rob, could you please help me sharing the resources list. Its 10 years old treasure, still if you can guide me where can I find the updated docs will be much helpful.