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Beginner

IPCC Express MOH cuts out

We have five queues in IPCC Express.We have one IPCC Server and one Call Manager. What would cause the MOH to cut in and out when it is played in some of the queue's and not in other queue's?

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Frequent Contributor

Re: IPCC Express MOH cuts out

IPCC supports only unicast Music on Hold (MOH) streams. Set up a transcoder to enable outside callers to receive MOH, if the MOH server is not set up to stream G.729 codec.

Make sure that the ringback.wav file is in the CallManager server and configured appropriately. Otherwise this can cause CPU spiking in Cisco CallManager.

Frequent Contributor

Re: IPCC Express MOH cuts out

Hi,

try to check for any denies if a firewall exist

you may have some ports in the range closed

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