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IPMA assistant can not log in voicemail because IPMA screen reappears

woutereelen
Level 1
Level 1

Hi,

We have an issue with IPMA on the CUCM6.1(3). When an IPMA assistant tries to login her voicemail, the screen swithes so she can put in her password for Unity.

After a very short time period the display of the IP phone switches back to the original display for her IPMA.

Is there a parameter in CUCM6.1(3) where you can tweak this behaviour? If not, what can I do as a workarround?

Thanks & Regards,

Wouter

3 Replies 3

a.shaik
Level 1
Level 1

Hi,

You have to remove automatic update on IPMA Service of the phone.

Regards

Shaik

Hi,

I have the same problem on a Ip Phone where the screen of IPMA appears on a new call arriving on the phone...

Any have a solution ?

Best regards

Matthieu

Hi all ,

did you find any way to remove Assistant Watch Window from Assistant Phone LCD?

Even with IPMA service unsubscribe , but using Assistant Console Software , this window pop ups everytime use my phone or application.

Regards

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