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IPMA

thekingyoyo
Beginner
Beginner

hi all,

i'm configured IPMA with proxy line to a manager and his assistant, but the problème is when someone call a manager the call is not routed to assistant automaticaly, the manager phone ring 3 or 4 time and then the call is routed to assistant.

i want that the call be routed directly to assistant, how can i do that.

thanks a lot

2 Replies 2

iptuser55
Frequent Contributor
Frequent Contributor

It looks like a partition problem also look at the CTI RP intercept is the manager DN in that CTI range. Have you check the CFNA setting on the manager as well ?

thank you for response,

but i dont know how to verify what do you say.

can you explain plz

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