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Is it possible to configure a number that is always busy?

Hi there

We are using Cisco Jabber for Windows 9.1 but there is just a handfull users that have configured Voicemail. That means if a user click on the Decline button in Jabber the call is transfered to the Unity server. But as many users don't have a Voicemail configured, I would like to create a new Voice mail profile with an pilot that transfer the call to a busy number or a busy tone. Is this possible?

I could also just give the user the NoVoiceMail profile but then the Decline button is removed in Jabber. I think the busy number is a better solution.

Best regards

Kristian

CUCM: 8.6      

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Sure. If you have Contact Center Express you could create a busy (instead of the more common cisco script) application and assign it a trigger. This would allow the call to route without errors from CUCM's perspective and the caller would hear reorder tone.

Without CCX I think you're stuck. You could create a DN, not associate it to a device and not set call forward conditions. This would result in a reorder tone should someone call it directly; however, the CTI redirect operation that Jabber invokes to divert a call would most likely fail. Essentially, the caller would likely not hear a busy signal, the Jabber user attempting to divert the call would get an error. You can try this to see what happens just to be sure though.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

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Sure. If you have Contact Center Express you could create a busy (instead of the more common cisco script) application and assign it a trigger. This would allow the call to route without errors from CUCM's perspective and the caller would hear reorder tone.

Without CCX I think you're stuck. You could create a DN, not associate it to a device and not set call forward conditions. This would result in a reorder tone should someone call it directly; however, the CTI redirect operation that Jabber invokes to divert a call would most likely fail. Essentially, the caller would likely not hear a busy signal, the Jabber user attempting to divert the call would get an error. You can try this to see what happens just to be sure though.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

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Thanks that did the trick I added the Busy application.

Best regards

Kristian

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