cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

189
Views
0
Helpful
2
Replies
Tim Schroeder
Enthusiast

Is it possible to place a UCCX agent on another CUCM cluster?

I have two CUCM clusters connected by an H.323 inter-cluster trunk. Cluster A is integrated with UCCX and has 40 agents.  I would like to place a few agents on Cluster B. Is this possible?  Alternatively, is there any support for remote agents using PSTN connectivity to POTS phones?

2 REPLIES 2
charlesiancabico
Beginner

I am faced with the same scenario: we already have a working uccx + cucm and we need to add a cucm cluster with some of the agents being moved to the new cluster. Were you able to sort out whether a single UCCX instance can manage agents on different UCM clusters?

You can't have some agents on another cluster, because UCCX only supports a single CUCM integration. You can however make them a "remote" agent, and use the Finesse web-based agent instead of the CAD agent client

Content for Community-Ad