Hi all!
I just purchased a cisco phone system from a reseller who preprograms it and ships it to customers to setup. I ran into an issue when I was going through their initial call flow setup form where I said I wanted all 10 phones to ring when our main line was called and then have the ability to transfer that call to a group of phones for someone to pick up. They said they weren't sure how to set it up but decided to send me the system anyway. So my question is, is this type of call flow possible?
A little more detail...
We have: 10 - cisco 7961g phones, 1 - 2921 router (which I believe is running Call Manager 8.4 or .5), 1 - SG 200 poe switch.
I have everything setup so that the phones are all on vlans and all the usual stuff.
Our business has 2 main departments, Dept1, and Dept2, 5 phones in each dept. If someone calls our main line, I want all 10 phones to ring, and if someone in Dept1 picks up but the customer asks for Dept2, I want the ability to transfer to Dept2 and ring all of the phones over there until someone takes the call. Our phones are not tied to employees because its a warehouse setting which is why all phones in Dept2 would need to ring if transferred.
So, is this possible? Thanks in advance!
