My client would like callers who have dialled an extension and been put through to voice-mail to be able to return to the site's operator instead of leaving a message.
I thought to callf-forward callers to an AA script instead of to the 'voicemail' application. This script would:
1. look up the user by extension using the call contact info
2. play a prompt identifying the organisation, replaying the user's spoken name, and inviting the caller to call the operator, or leave a message
3. if the caller elected to leave a message, call the the 'xfermailbox.aef' script documented at http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#
This largely works, but there are two annoyances:
1) the caller is already aware that the extension user is not available, and they will leave a message. Thus xfermailbox.aef's "Sorry, ext xxx is unavailable." is just an annoyance. Is there a version of that script (or a parameter it can take) which suppresses that phrase?
2) If the user has recorded a greeting or alternative greeting, my script doesn't know how to play it. Is there a version of "checkgreeting" which will play the vmbox user's greeting (and perhaps send back a status code of which type of greeting was in effect ... vmbox users on long-term leave don't want to encourage the leaving of messages, so it is important that my script checks for that. I don't see this covered by any existing steps.
thanks,
David.
