01-11-2013 06:39 AM - edited 03-16-2019 03:07 PM
One of our customers needs about 20 BACD queues for CME running on a 3825. Is there a limit to how many can be setup? If so, is it determined by the router similar to how many ephones supported depends on the hardware? I have searched and can't find the answer.
Thank you!
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01-11-2013 07:18 AM
Hi there,
These may be the numbers you are looking for;
A maximum of ten hunt groups can be used with a B-ACD call-queue service.
Cisco CME 3.2.1 and later versions support the creation of multiple AA services that feed into a single call-queue service that manages up to ten ephone hunt groups (individual call queues). Each of the AAs can be set up to use different options or to reach different hunt groups, and AAs can also share hunt groups. For instance, you can have three AAs that each use three hunt groups, or you can have five AAs that share some of the ten hunt groups, or ten AAs that each use one hunt group. This flexibility allows companies to create different automatic-attendant treatment for different classes of callers.
From
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
Cheers!
Rob
"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty
01-11-2013 07:18 AM
Hi there,
These may be the numbers you are looking for;
A maximum of ten hunt groups can be used with a B-ACD call-queue service.
Cisco CME 3.2.1 and later versions support the creation of multiple AA services that feed into a single call-queue service that manages up to ten ephone hunt groups (individual call queues). Each of the AAs can be set up to use different options or to reach different hunt groups, and AAs can also share hunt groups. For instance, you can have three AAs that each use three hunt groups, or you can have five AAs that share some of the ten hunt groups, or ten AAs that each use one hunt group. This flexibility allows companies to create different automatic-attendant treatment for different classes of callers.
From
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
Cheers!
Rob
"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty
01-11-2013 07:36 AM
Yes I saw that document and the language is certainly confusing. So the limit then is not the number of queues, but rather the collective number of hunt-groups that can be referenced from the queues. Am I reading this correctly?
I was certainly hoping that the bigger the router the more would be supported, but it doesn't appear to be the case.
01-11-2013 07:42 AM
Hi there,
Yes, you are reading it correctly
Cheers!
Rob
"Far away from your trouble and worry
You belong somewhere you feel free" - Tom Petty
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