12-24-2018 04:11 AM - edited 03-17-2019 01:52 PM
We are facing problem with ISD calling, hen someone dials the ISD number it hit on VGW able to hear rings but then call drop..even if the dialing number is any call center number then also we hear 7-8 dialing tone & then call drop
CUCM 11.5
Cisco4321
12-25-2018 10:29 AM
Hello Vijay,
can you share the call flow? Let me know if this issue is for Inbound calls or outbound?
Regards,
Prassha3
12-25-2018 09:32 PM
Hello Prashant,
We are facing issue for outgoing ISD calls only other outgoing local & National calls are working fine ...able to receive all calls no issue for incoming calls...
We are having CUCM 11.5 & VGW ...SIP Trunk is created in between ...
I am attaching Debug & sh run configuration...when we dial ISD number we are getting reng back tone after 7-8 ringback tone call cuts ...even we dial the International IVR number where e are hear ring back tone & not IVR prompt
12-29-2018 02:06 PM
Hi Vijay,
In your GW debug i see there are 4 outgoing calls to your ISP, can you confirm which call we are having issue with 3rd or 4th. They all have their own and different disconnect cause codes.
Call details.
*****************
1st Call
*Dec 24 10:44:07.324: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x03AE
Calling Party Number i = 0x0181, '5006'
Called Party Number i = 0x81, '6565780000'
Cause i = 0x829F - Normal, unspecified
2nd Call
*Dec 24 10:44:56.432: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x03AF
Calling Party Number i = 0x0181, '5006'
Called Party Number i = 0x81, '006565780000'
Cause i = 0x8295 - Call rejected
3rd Call
*Dec 24 10:46:46.285: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x03B0
Calling Party Number i = 0x0181, '5006'
Called Party Number i = 0x81, '0006565780000'
Cause i = 0x8281 - Unallocated/unassigned number
4th Call
*Dec 24 10:48:09.451: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x03B1
Calling Party Number i = 0x0181, '5006'
Called Party Number i = 0x81, '00380487385080'
Cause i = 0x8090 - Normal call clearing
Thanks,
Kula.
01-01-2019 08:43 PM
Hello, below is the actual right dialing call..end user dial various way for self check
2nd Call
*Dec 24 10:44:56.432: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x03AF
Calling Party Number i = 0x0181, '5006'
Called Party Number i = 0x81, '006565780000'
Cause i = 0x8295 - Call rejected
01-01-2019 11:28 PM
12-30-2018 03:15 AM
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