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isdn outgoing ie redirecting-number now working

kuldeep.kaur
Level 1
Level 1

‎09-16-2013 07:23 PM - edited ‎03-16-2019 07:23 PM

Guys,

Situation

R1 ----> PSTN -------R2 (SRST)

When a phone 4001 from site R1 calls Site R2(SRST) phone 5001, when no one answers the phone goes to R1 (4001) voicemail Unity Connection instead of R2 phone (5001) voice mail

I have gone through the web and the support forum and everyone suggesting is use the isdn outgoing ie redirect-number on R2. I have tried that and still it is not working. My routers are running version 15.1 so dont think it is a bug as suggested in some posts.

I have seen this working but not able to get it working in my lab. What am I missing or doing wrong here ? Below are my configs from the router

PSTN Router

interface Serial0/0/0:15 ---> going to R1

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn protocol-emulate network

isdn incoming-voice voice

isdn send-alerting

isdn outgoing display-ie

no cdp enable

!

interface Serial0/1/0:15 ----> going to R2

description connect-sb

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn protocol-emulate network

isdn incoming-voice voice

no isdn outgoing display-ie

isdn outgoing ie redirecting-number

no cdp enable

PSTN

Sep 17 11:52:29.531: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0025

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Display i = 'HQ Phone 1'

        Calling Party Number i = 0x2181, '4001'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '9723035001'

                Plan:ISDN, Type:National

        Redirecting Number i = 0x000082, '5001'

                Plan:Unknown, Type:Unknown

Sep 17 11:52:29.559: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8025

        Channel ID i = 0xA98381

                Exclusive, Channel 1

Sep 17 11:52:29.627: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x8025

        Progress Ind i = 0x8188 - In-band info or appropriate now available

Sep 17 11:52:49.663: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x00CA

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98382

                Exclusive, Channel 2

        Calling Party Number i = 0x2181, '4001'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '4082024220'

                Plan:ISDN, Type:National

Sep 17 11:52:49.691: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x80CA

        Channel ID i = 0xA98382

                Exclusive, Channel 2

Sep 17 11:52:49.691: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x80CA

        Progress Ind i = 0x8088 - In-band info or appropriate now available

Sep 17 11:52:49.699: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x80CA

        Display i = 'VoiceMail'

Sep 17 11:52:49.711: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x00CA

Sep 17 11:52:49.751: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x8025

Sep 17 11:52:49.759: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x0025

Sep 17 11:52:50.555: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x0025

        Cause i = 0x8290 - Normal call clearing

Sep 17 11:52:50.563: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x8025

Sep 17 11:52:50.595: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x00CA

        Cause i = 0x8290 - Normal call clearing

Sep 17 11:52:50.599: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0025

Sep 17 11:52:50.639: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x80CA

Sep 17 11:52:50.647: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x00CA

R1 Router

interface Serial0/0/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn incoming-voice voice

isdn bind-l3 ccm-manager

isdn send-alerting

isdn bchan-number-order ascending

isdn sending-complete

isdn outgoing display-ie

isdn outgoing ie redirecting-number <-- I know this command should not be here but I just tried

no cdp enable

R1#

Sep 17 11:54:44.887: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0026

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Display i = 'HQ Phone 1'

        Calling Party Number i = 0x2181, '4001'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '9723035001'

                Plan:ISDN, Type:National

        Redirecting Number i = 0x000082, '5001'

                Plan:Unknown, Type:Unknown

Sep 17 11:54:44.915: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8026

        Channel ID i = 0xA98381

                Exclusive, Channel 1

R1#

Sep 17 11:54:44.983: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x8026

        Progress Ind i = 0x8188 - In-band info or appropriate now available

R1#

Sep 17 11:55:05.019: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x00CC

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98382

                Exclusive, Channel 2

        Calling Party Number i = 0x2181, '4001'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '4082024220'

                Plan:ISDN, Type:National

Sep 17 11:55:05.047: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x80CC

        Channel ID i = 0xA98382

                Exclusive, Channel 2

R1#

Sep 17 11:55:05.047: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x80CC

        Progress Ind i = 0x8088 - In-band info or appropriate now available

Sep 17 11:55:05.055: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8  callref = 0x80CC

        Display i = 'VoiceMail'

Sep 17 11:55:05.067: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x00CC

Sep 17 11:55:05.111: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x8026

Sep 17 11:55:05.115: ISDN Se0/0/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x0026

R1#

Sep 17 11:55:08.215: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x0026

        Cause i = 0x8290 - Normal call clearing

Sep 17 11:55:08.227: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x8026

Sep 17 11:55:08.259: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0026

Sep 17 11:55:08.263: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x00CC

        Cause i = 0x8290 - Normal call clearing

Sep 17 11:55:08.299: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x80CC

Sep 17 11:55:08.311: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x00CC

R2 Router

interface Serial0/0/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn incoming-voice voice

isdn send-alerting

isdn bchan-number-order ascending

isdn sending-complete

isdn outgoing display-ie

isdn outgoing ie redirecting-number

no cdp enable

call-manager-fallback

secondary-dialtone 9

max-conferences 8 gain -6

transfer-system full-consult

timeouts interdigit 5

ip source-address 142.102.65.254 port 2000

max-ephones 2

max-dn 10

transfer-pattern .T

voicemail 4220

call-forward pattern .T

call-forward busy 4220

call-forward noan 4220 timeout 20

moh music-on-hold.au

multicast moh 239.1.1.1 port 16384 route 152.1.45.254 152.202.45.254

time-zone 8

R2#

.Sep 17 11:56:35.433: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8  callref = 0x00CD

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98381

                Exclusive, Channel 1

        Calling Party Number i = 0x2181, '4001'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '9723035001'

                Plan:ISDN, Type:National

        Redirecting Number i = 0x000082, '5001'

                Plan:Unknown, Type:Unknown

.Sep 17 11:56:35.437: ISDN Se0/0/0:15 Q931: Received SETUP  callref = 0x80CD callID = 0x0029 switch = primary-net5 interface = User

.Sep 17 11:56:35.437: ISDN Se0/0/0:15 Q931: extract_redirect_orig_called_ie: IE type redirecting num 5001 reason 2 cnt -1 plan 0 type 0 pres 0

.Sep 17 11:56:35.469: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0x80CD

        Channel ID i = 0xA98381

                Exclusive, Channel 1

.Sep 17 11:56:35.481: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8  callref = 0x80CD

        Progress Ind i = 0x8188 - In-band info or appropriate now available

.Sep 17 11:56:55.493: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x2 0x1, Calling num 4001

.Sep 17 11:56:55.497: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x00A7 callID = 0x8028 switch = primary-net5 interface = User

.Sep 17 11:56:55.497: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00A7

        Sending Complete

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98382

                Exclusive, Channel 2

        Calling Party Number i = 0x2181, '4001'

                Plan:ISDN, Type:National

        Called Party Number i = 0xA1, '14082024220'

                Plan:ISDN, Type:National

        Redirecting Number i = 0x000082, '5001'

                Plan:Unknown, Type:Unknown

.Sep 17 11:56:55.525: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x80A7

        Channel ID i = 0xA98382

                Exclusive, Channel 2

.Sep 17 11:56:55.573: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x80A7

        Progress Ind i = 0x8088 - In-band info or appropriate now available

.Sep 17 11:56:55.581: ISDN Se0/0/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x80A7

Please help me out guys.

Tks

Labels:
0 Helpful
5 Replies 5

kuldeep.kaur
Level 1
Level 1

‎09-16-2013 09:04 PM

Guys the heading is wrong. It should be

Isdn outgoing ie redirecting-number not working.

Pls someone have a look and reply to me. Tks

0 Helpful

Ayodeji Okanlawon
VIP Alumni
VIP Alumni
In response to kuldeep.kaur

‎09-17-2013 03:26 AM

You need to change how unity connection select mailboxes. The default is that it uses first redirecting number (which is 4001)..What you want is to change it to last redirecting number..

To change the setting login to unity connection admin...then scroll down to

Advanced>conversations>

Use Last (Rather than First) Redirecting Number for Routing Incoming Call (you need to tick the box)

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts
0 Helpful

kuldeep.kaur
Level 1
Level 1
In response to Ayodeji Okanlawon

‎09-19-2013 11:36 PM

Hi there,

I have changed the settings as per your instructions. The only difference now i can see on R1 phone that the voicemail number is changed to 5001 and that is correct but it still goes to voice mail of R1 and not R2. Any more suggestions pls.

Tks

0 Helpful

Ayodeji Okanlawon
VIP Alumni
VIP Alumni
In response to kuldeep.kaur

‎09-20-2013 12:23 AM

Are you using CUCM? If you are, check the call routing information..inbound calls..tick the box Redirecting Number IE Delivery - Inbound

Test again

Please rate all useful posts
0 Helpful

kuldeep.kaur
Level 1
Level 1
In response to Ayodeji Okanlawon

‎09-20-2013 02:43 PM

HI there,

Yes I am using CUCM and Redirecting Number IE Delivery Inbound and outbound is already ticked.

Tks

0 Helpful
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