ISR 4331 has no voice commands after swapping hardware

[Scuromano]

A 4331 gateway was sent by Cisco to replace one that had a timing issue.  The FXO card was swapped over to the new one but there are no voice commands in the IOS to configure it even through the router recognizes the card. I put the "old" IOS on the new router and moved over the PVDM4 card but still no voice commands.  What else?  License? I have attached the show license output from the new and old router.

Current version isr4300-universalk9.03.16.02.S.155-3.S2-ext.SPA.bin

HOw can I get the voice commands back?

[Jaca]

What voice commands are you trying to use that are failing?

Try:

conf t

!

voice service voip

The router has a CME-SRST license.

Try:

conf t

!

telephony-service

!

max-ephone 10

!

exit

Post the results.

[Dennis Mink · Accepted solution]

sound like licenses mate. if your ISR was swapped out as part of an RMA, hook up with Cisco

[Scuromano]

It was a license issue.  Moved over the PVDM4 card and the old IOS (which was newer than the one on the replacement router) to the "new" router and still no voice commands.  Then, we contacted Cisco for a new license.  They emailed it.  We put it on the router and now there are voice commands.

[Nipun Singh Raghav]

Add an output for "show license all" from the ISR-4k please.

[Aman Soi]

Hi,

can u share the show inventory and show diag from 4331 router?

regds,

aman

[Scuromano]

Here is the show license output, for future reference:

Old Router:
Gateway#sh license
Index 1 Feature: appxk9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 2 Feature: uck9
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
Index 3 Feature: securityk9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 4 Feature: ipbasek9
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
Index 5 Feature: FoundationSuiteK9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 6 Feature: AdvUCSuiteK9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 7 Feature: cme-srst
        Period left: Life time
        License Type: RightToUse
        License State: Active, In Use
        License Count: 160/0  (In-use/Violation)
        License Priority: Low
Index 8 Feature: hseck9
Index 9 Feature: throughput
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 10 Feature: internal_service

New router:
Gateway#sh license
Index 1 Feature: appxk9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 2 Feature: uck9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 3 Feature: securityk9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 4 Feature: ipbasek9
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
Index 5 Feature: FoundationSuiteK9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 6 Feature: AdvUCSuiteK9
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 7 Feature: cme-srst
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: 0/0  (In-use/Violation)
        License Priority: None
Index 8 Feature: hseck9
Index 9 Feature: throughput
        Period left: Not Activated
        Period Used: 0  minute  0  second
        License Type: EvalRightToUse
        License State: Active, Not in Use, EULA not accepted
        License Count: Non-Counted
        License Priority: None
Index 10 Feature: internal_service

[Nipun Singh Raghav]

uck9 license is not in use.

Index 2 Feature: uck9
Period left: Not Activated
Period Used: 0 minute 0 second
License Type: EvalRightToUse
License State: Active, Not in Use, EULA not accepted
License Count: Non-Counted
License Priority: None

Since this was a replacement done by Cisco, you can open up a case with GLO and rehost your licenses from the old chassis and install it on the new one.

For the time being, you can run a "license accept end user agreement" command in global config mode, wr and reload the router to activate the license in a evaluation period. This would be valid for 8 weeks and 4 days.

[Mahmoud Belhaj]

License issue