We have an ISR/CUBE running and it has been in production for several years, but we it was reported that inbound/outbound calls were failing. In troubleshooting it appears the SIP service is disabled, and I believe it has something to do with Licensing.
Please see the following output:
Feb 4 15:44:08.694: //CUBE-SL/Function/is_smart_agent_ack_not_received:
Feb 4 15:44:08.694: //CUBE-SL/Function/is_smart_agent_ack_not_received:
Feb 4 15:44:08.695: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/TCP 10.X.X.X:5060;branch=z9hG4bK97b1cd378767b4
From: <sip:10.X.X.X>;tag=2045899188
To: <sip:10.X.X.X>;tag=D7325812-25AF
Call-ID: 48e95980-1fd149c8-852e5c-b11020a@10.2.17.11
Warning: 399 10.246.100.1 SIP service disabled
CSeq: 101 OPTIONS
Reason: Q.850;cause=38
Content-Length: 0
We are in the process of trying to engage TAC but wanted to reach out to this group to see if anyone has any suggestions.
Thanks,
Joe
