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ISR4321: GW registered but cant make in/outbound calls

Huascar Teran
Level 1
Level 1

Cisco IOS XE Software, Version 03.16.04b.S - Extended Support Release

NAME: "Chassis", DESCR: "Cisco ISR4321 Chassis"     PID: ISR4321/K9

 

-  GW is MGCP registered & its showing as registered in CUCM (11.5SU4)

-  show controller t1    T1 0/1/0 is up.

-  show isdn status     "Layer 1 Status:
ACTIVE
Layer 2 Status:
TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED"

 

Incident 1:   GW was registered.  IN bound calls worked but outbound failed.   After doing a MGCP shut no shut the calls resumed fine.  

 

Incident 2:  GW was NOT registered.  IN and OUTbound calls did NOT work.  After doing MGCP shut no shut, GW registered but IN/OUTbound calls still did NOT work.  I reloaded the GW and in/outbound calls worked fine. (GW was up for 1year 14 days)

 

Is this a bug that im reaching?  GW never had any issues until 2 days ago (11/25/20).  Has anyone seen anything like this?  

 

 

 

 

 

1 Reply 1

George Sotiropoulos
Cisco Employee
Cisco Employee

Hello,

Could you post here the output of "debug isdn q931"?

https://www.cisco.com/c/en/us/support/docs/dial-access/integrated-services-digital-networks-isdn-channel-associated-signaling-cas/9495-isdn-q931-ts.html

https://community.cisco.com/t5/ip-telephony-and-phones/debug-isdn-q931/td-p/2138430

Have you contacted your IP Telephony Provider to check if there are any changes by that end?

George

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