Issue forwarding call

[brigittina]

Hi all,

i wonder if anyone ever had same issue: when I set a forward all on a Cisco phone to my mobile, all incoming calls are correctly forwarded , but the line hangs up after 4 seconds . Any suggestion or advice is appreciated 

thanks

[Jaime Valencia]

You need to mention what you're using (and versions), the call flow and what troubleshooting you've already done.

[brigittina]

hi Jaime, thanks, here you are

Show version:

Cisco CISCO2911/K9 (revision 1.0) with 475136K/49152K bytes of memory.
Processor board ID FGL154112EN
4 Gigabit Ethernet interfaces
4 ISDN Basic Rate interfaces
2 terminal lines
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
255744K bytes of ATA System CompactFlash 0 (Read/Write)


License Info:

License UDI:

-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*0        CISCO2911/K9          FGL154112EN



Technology Package License Information for Module:'c2900'

-----------------------------------------------------------------
Technology    Technology-package           Technology-package
              Current       Type           Next reboot
------------------------------------------------------------------
ipbase        ipbasek9      Permanent      ipbasek9
security      None          None           None
uc            uck9          Permanent      uck9
data          None          None           None

[brigittina]

here part of the config:

voice-card 0
!
!
!
!
!
!
voice translation-rule 100
rule 1 /^\(.*\)/ /0\1/ type unknown unknown
rule 2 /^\(.*\)/ /00\1/ type national national
rule 3 /^\(.*\)/ /000\1/ type international international
!
!
voice translation-profile renum
translate calling 100

........................................................................................................................................................

interface ISM0/1
description Internal switch interface connected to Internal Service Module
no ip address
!
interface BRI0/0/0
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
!
interface BRI0/0/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
!
interface BRI0/1/0
no ip address
isdn switch-type basic-net3
--More--   isdn point-to-point-setup
isdn incoming-voice voice
isdn answer1 091123456
isdn static-tei 0
!
interface BRI0/1/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
!
interface Serial0/2/0:15
description primario
no ip address
encapsulation ppp
isdn switch-type primary-net5
isdn overlap-receiving T302 3000
isdn incoming-voice voice
isdn send-alerting
isdn bchan-number-order ascending
isdn sending-complete
no cdp enable

ip forward-protocol nd

............................................................................................................................................................

control-plane
!
!
voice-port 0/0/0
compand-type a-law
cptone IT
connection plar 120
!
voice-port 0/0/1
compand-type a-law
cptone IT
connection plar 120
!
voice-port 0/2/0:15
no vad
cptone IT
bearer-cap Speech
!
voice-port 0/1/0
compand-type a-law
cptone IT
connection plar 120
--More--  !
voice-port 0/1/1
compand-type a-law
cptone IT
connection plar 120
!
ccm-manager config
!
!
mgcp profile default
!
!
dial-peer voice 1 pots
translation-profile incoming renum
incoming called-number .T
direct-inward-dial
!
dial-peer voice 10 pots
preference 1
destination-pattern 0.T
port 0/0/0
!
dial-peer voice 11 pots
preference 2
--More--   destination-pattern 0.T
port 0/0/1
!
dial-peer voice 20 pots
incoming called-number .T
direct-inward-dial
port 0/2/0:15
!
dial-peer voice 21 pots
destination-pattern 0.T
port 0/2/0:15
!
!
num-exp 916041... ...
num-exp 919827890 120
!
!
gatekeeper
shutdown
!
!
telephony-service
max-ephones 25
max-dn 25
--More--   ip source-address 192.168.92.2 port 2000
calling-number local secondary
timeouts interdigit 4
user-locale IT
network-locale IT
load 7911 tftp
load 7935 tftp
load 7945 tftp
load ata tftp
time-zone 23
time-format 24
date-format dd-mm-yy
dialplan-pattern 1 919827890 extension-length 3
max-conferences 8 gain -6
moh music-on-hold.au
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 0
create cnf-files version-stamp 7960 Oct 13 2014 01:22:45

..........................................................................................................................................................

troubleshooting actions:

i debugged the call during the forwarding, but found no error , the call was correctly routed

thank you very much 

[Mohammed al Baqari]

Can you share the output of 'debug isd q931' and 'debug voice ccapi all' during the call?

[brigittina]

sorry for delay, 

here are the debug .

thank you so much for support

[Mohammed al Baqari]

Seems that your telco is disconnecting the transfer call leg. Now you calling number format is wrong when initiating the transfer call (TON: unknown and calling number:111. This doesn't look correct).

Start with correcting this. Also, make sure that your bearer-cap speech is applied to all your voice-ports. I see the ISDN setup message is sent with capability as 3100Hz

[brigittina]

Thanks Mohamed, but why the call is correctly routed , and the call last only 4seconds? In these few seconds both parties can hear each other before the call ends