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Issue in Extension mobility

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sumeshvmenon
Level 1
Level 1

‎04-20-2012 02:50 AM - edited ‎03-16-2019 10:44 AM

Hi All,

Im trying to login to EM with CIPC from remote but im not able to login. Initially I didnt get the extension mobility option in CIPC and I changed service provisioning from internal to both in enterprise parameter. Later I got the EM option but if select EM its giving me the blank screen. I have attached the screen shots for the same. Please provide your suggestion. Thanks in advance.

Thanks

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Joseph Martini
Cisco Employee
Cisco Employee

‎04-20-2012 03:26 AM

If other phones work besides CIPC and you're on call manager 8.x, check out this bug http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx18810.

CIPC doesn't support secure URLs so in order to get CIPC working you would have to create a new EM phone service where you copy the non-secure service URL into the secure-URL field.  For some reason CIPC looks at the secure-URL field even though it doesn't support it, so that's a workaround to get it to work.

If all phones are not working check out this bug CSCtx59395.