Issue Jabber Can't Outgoing Call

[Hary_CsC]

Hi Guys

I have a problem with my jabber, i can't call out and after looking at the show error there is a code : CJ:109:3.

Please advise for this problem.

Thank You

[b.winter]

If you are trying to do a B2B call via Expressways or using MRA, then the error is clear and obvious by looking at your "Event Log EXP-C.jpg".

The certificate of Exp-E has expired, that's why Exp-C cannot establish a TLS tunnel to Exp-E.

You should renew the certificate on Exp-E.

[Hary_CsC]

Hai @b.winter 

I'm still confused, can you give me the steps so I don't renew wrong?

Thank You

 

 

[b.winter · Accepted solution]

Click on "Generate CSR" and on the next page, make sure you put every DNS entries (CN, SAN's, ...) there, that are present in the current certificate.

And then give it to a public CA and let it sign.

When this is done, upload it on the same page like you have in the screenshot and reload the Expressway-E.

Have you checked, which Expressway has the expired certificate? Or do both of them are expired?

In your screenshot of Exp-C it also says "expired certificate".

[Roger Kallberg · Accepted solution]

That screenshot is from the C and @b.winter advised you to renew the certificate on you E. However it looks to be expired on the C as well so you should have that taken care of as well.