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Beginner

Issue registering Cisco 8832

  I have a new Cisco 8832 conference phone which is not registering with the CUCM 11.5.1.12900-21. Could someone please help in setting up the device registered?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Hall of Fame Community Legend

Re: Issue registering Cisco 8832

Hi there,

 

It seems like you may be hitting this bug;

 

When 8832 phones downgrade from 12-0-1SR3-1 to 12-0-1-12 phone does not boot
CSCvj33740
 
Symptom:
phone never gets IP and it never registered to call manager/the screen is blank.

Conditions:
Here is the steps to recreate:
1. The European version of 8832 phone open box has 12.0(1)SR3 as installed/default load.
2. User has installed latest device pack(available now on CCO ) on the call manager to support 8832 phone.
3. This device pack has 12.0(1) as the default load for 8832 phones.
4. Now when the phone is registered to the call manager, phone downgraded to 12.0(1).
 
 
Perhaps it's time to open a TAC case.
 
Cheers!
Rob
36 REPLIES 36
Hall of Fame Cisco Employee

Re: Issue registering Cisco 8832

What have you configured?

What do you see on the phone?

HTH

java

if this helps, please rate
Beginner

Re: Issue registering Cisco 8832

this is our second 8832, the first one would'nt get an ip and now the brand new one doesnt either - totally useless piece of junk!!
VIP Collaborator

Re: Issue registering Cisco 8832

Hi there

 

whats the current firmware running on the phone. Also try doing a factory reset

 

Step 1    Unplug the phone: 
Step 2    Wait 5 seconds. 
Step 3    Press and hold #, and plug the phone back in. 
Step 4    When the phone boots up, the LED strip lights up. When the LED turns off, press 123456789*0# in sequence. 

 

 

Hope this helps

Cheers

Rath!

 

***Please rate helpful posts***

Highlighted
Hall of Fame Community Legend

Re: Issue registering Cisco 8832

Hi there,

 

It seems like you may be hitting this bug;

 

When 8832 phones downgrade from 12-0-1SR3-1 to 12-0-1-12 phone does not boot
CSCvj33740
 
Symptom:
phone never gets IP and it never registered to call manager/the screen is blank.

Conditions:
Here is the steps to recreate:
1. The European version of 8832 phone open box has 12.0(1)SR3 as installed/default load.
2. User has installed latest device pack(available now on CCO ) on the call manager to support 8832 phone.
3. This device pack has 12.0(1) as the default load for 8832 phones.
4. Now when the phone is registered to the call manager, phone downgraded to 12.0(1).
 
 
Perhaps it's time to open a TAC case.
 
Cheers!
Rob
Beginner

Re: Issue registering Cisco 8832

 

After following the above steps from TAC, still unable to register the device 8832. However, after following the above steps the device is now visible in the call manager.

Now, the question is how to upgrade the latest firmware version on the device? the latest load information showing on the device is sip8832.12-0-1-12 

 

 

VIP Collaborator

Re: Issue registering Cisco 8832

Hi there

Installing device pack introduce new phone types, firmware and config files to CUCM.

 

Just curious what's the current firmware on your phone. If you wish to upgrade the firmware you can do as explained in the below guide.

 

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/108090-upgrade-ip-firmware.html

 

Before upgrading try erasing the CTL files from the phone and see that helps.

 

Step 1   Press Settings.
Step 2   Choose Admin Settings > Reset Settings.
Step 3   Select the type of reset.
  • All—Restores the factory settings.
  • Reset device—Resets the device. The existing settings don't change.
  • Network—Resets the network configuration to default settings.
  • Service mode—Clears the current service mode, deactivates the VPN and restarts the phone.
  • Security—Resets the security configuration to default settings. This option deletes the CTL file.
Step 4   Press Reset or Cancel.

 

 

 

 

Hope this Helps
 
Cheers
Rath!

***Please rate helpful posts***

Beginner

Re: Issue registering Cisco 8832

CP 8832 is a new device and no CTL file exits on the device. When I try to reset the security settings there is no action shown on the device, it is jumping back to previous menu. 

VIP Collaborator

Re: Issue registering Cisco 8832

Alright...did you try doing a factory reset of the phone

Hope this helps

Cheers
Rath!

***Please rate helpful posts***
Beginner

Re: Issue registering Cisco 8832

No Luck.....

VIP Collaborator

Re: Issue registering Cisco 8832

Hi there
Then please try upgrading to the 12.1(1) version.

Hope this Helps
Cheers
Rath!

***Please rate helpful posts***

Enthusiast

Re: Issue registering Cisco 8832

You should be able to switch to the alternate firmware on the phone to potentially fix this issue.

Ensure the phone will be looking for a good firmware in the device defaults.

- Unplug power cord from phone/ disconnect from Poe.

- Hold the * key while connecting the power to the 8832.

- After the LED bar light turns ON green and then OFF, you can release the * key.

- The 8832 should proceed to boot from the image in the alternate partition.

 

The phone should pickup up an IP and properly register, then update based on your firmware loads.

Enthusiast

Re: Issue registering Cisco 8832

After trying the factory reset steps jwrobb had a good solution where hitting the * key and going that route fixed my issue. I was able to get downloaded to the phone the new firmware from CM and it is working.

Beginner

Re: Issue registering Cisco 8832

I was able to use the * key and the 8832 will register. 

If you unplug the data cord and back in again the phone will not register.

Short story the 8832 will only register by holding the * key.

Re: Issue registering Cisco 8832

Bravoooo!!!

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