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Beginner

Issue when IP phone 8851 cant load config file on CME 11.7

Hi every one.

I have a issue when register IP phone 8851 to CME. whwen i turn on debug tftp packet. i see the IP phone cant load config file from CME. and i dont know how to create it and load it to IP phone. Please help me please. Phone is regesting but not registed

This is my config voice from CME and show voice register tftp binding on CME.

route#show voice register tft
route#show voice register tftp-bind
tftp-server url flash:/its/syncinfo.xml alias syncinfo.xml
tftp-server url flash:/its/SIPDefault.cnf alias SIPDefault.cnf
tftp-server url flash:/its/softkeyDefault_kpml.xml alias softkeyDefault_kpml.xml
tftp-server url flash:/its/softkeyDefault.xml alias softkeyDefault.xml
tftp-server url flash:/its/featurePolicyDefault.xml alias featurePolicyDefault.xml
tftp-server url flash:/its/SEPDCF719D8C7D4.cnf.xml alias SEPDCF719D8C7D4.cnf.xml
tftp-server url flash:/its/SEPDCF719D9FFF8.cnf.xml alias SEPDCF719D9FFF8.cnf.xml
tftp-server url flash:/its/SEPDCF719D8C7B2.cnf.xml alias SEPDCF719D8C7B2.cnf.xml
tftp-server url flash:/its/SEPDCF719D8CE50.cnf.xml alias SEPDCF719D8CE50.cnf.xml

 

and thiss is my debug tftp packet

Server request for port 51910, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:35: TFTP: read request from host 10.46.169.136(51910) via GigabitEthernet0/0/0.8
Oct 24 05:59:35: TFTP: Looking for CTLSEPDCF719D8C7B2.tlv
Oct 24 05:59:35: TFTP: Sending error 1 No such file
Oct 24 05:59:36: TFTP: Server request for port 50092, socket_id 0x7F3855A59B98 for process 542
Oct 24 05:59:36: TFTP: read request from host 10.46.169.136(50092) via GigabitEthernet0/0/0.8
Oct 24 05:59:36: TFTP: Looking for ITLSEPDCF719D8C7B2.tlv
Oct 24 05:59:36: TFTP: Sending error 1 No such file
Oct 24 05:59:37: TFTP: Server request for port 51473, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:37: TFTP: read request from host 10.46.169.136(51473) via GigabitEthernet0/0/0.8
Oct 24 05:59:37: TFTP: Looking for ITLFile.tlv
Oct 24 05:59:37: TFTP: Sending error 1 No such file
Oct 24 05:59:39: TFTP: Server request for port 50016, socket_id 0x7F3855A59B98 for process 542
Oct 24 05:59:39: TFTP: read request from host 10.46.169.136(50016) via GigabitEthernet0/0/0.8
Oct 24 05:59:39: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 24 05:59:39: TFTP: Opened flash:/its/SEPDCF719D8C7B2.cnf.xml, fd 6, size 4775 for process 542
Oct 24 05:59:39: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 1, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 2, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 3, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 4, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 5, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 6, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 7, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 8, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 9, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Sending block 10 (retry 0), len 167, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Received ACK for block 10, socket_id 0x7F3855A59B98
Oct 24 05:59:39: TFTP: Finished flash:/its/SEPDCF719D8C7B2.cnf.xml, time 00:00:00 for process 542
Oct 24 05:59:42: TFTP: Server request for port 51450, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:42: TFTP: read request from host 10.46.169.136(51450) via GigabitEthernet0/0/0.8
Oct 24 05:59:42: TFTP: Looking for SIP_English_United_States/sl-be-sip.jar
Oct 24 05:59:42: TFTP: Sending error 1 No such file
Oct 24 05:59:43: TFTP: Server request for port 50245, socket_id 0x7F3855A59B98 for process 542
Oct 24 05:59:43: TFTP: read request from host 10.46.169.136(50245) via GigabitEthernet0/0/0.8
Oct 24 05:59:43: TFTP: Looking for United_States/g3-tones.xml
Oct 24 05:59:43: TFTP: Sending error 1 No such file
Oct 24 05:59:43: TFTP: Server request for port 50069, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:43: TFTP: read request from host 10.46.169.136(50069) via GigabitEthernet0/0/0.8
Oct 24 05:59:43: TFTP: Looking for sip88xx.11-7-1-17.loads
Oct 24 05:59:43: TFTP: Opened bootflash:sip88xx.11-7-1-17.loads, fd 6, size 1841 for process 542
Oct 24 05:59:43: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Received ACK for block 1, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Received ACK for block 2, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Received ACK for block 3, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Sending block 4 (retry 0), len 305, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Received ACK for block 4, socket_id 0x7F384B095E28
Oct 24 05:59:43: TFTP: Finished bootflash:sip88xx.11-7-1-17.loads, time 00:00:00 for process 542
Oct 24 05:59:44: TFTP: Server request for port 49181, socket_id 0x7F3855A59B98 for process 542
Oct 24 05:59:44: TFTP: read request from host 10.46.169.136(49181) via GigabitEthernet0/0/0.8
Oct 24 05:59:44: TFTP: Looking for AppDialRules.xml
Oct 24 05:59:44: TFTP: Sending error 1 No such file
Oct 24 05:59:45: TFTP: Server request for port 49976, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:45: TFTP: read request from host 10.46.169.136(49976) via GigabitEthernet0/0/0.8
Oct 24 05:59:45: TFTP: Looking for softkeyDefault_kpml.xml
Oct 24 05:59:45: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 6, size 4846 for process 542
Oct 24 05:59:45: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 1, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 2, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 3, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 4, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 5, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 6, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 7, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 8, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 9, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Sending block 10 (retry 0), len 238, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Received ACK for block 10, socket_id 0x7F384B095E28
Oct 24 05:59:45: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 542
Oct 24 05:59:45: TFTP: Server request for port 51846, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:45: TFTP: read request from host 10.46.169.136(51846) via GigabitEthernet0/0/0.8
Oct 24 05:59:45: TFTP: Looking for rootfs288xx.11-7-1-17.sbn
Oct 24 05:59:45: TFTP: Sending error 1 No such file
Oct 24 05:59:46: TFTP: Server request for port 50075, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:46: TFTP: read request from host 10.46.169.136(50075) via GigabitEthernet0/0/0.8
Oct 24 05:59:46: TFTP: Looking for CTLSEPDCF719D8C7B2.tlv
Oct 24 05:59:46: TFTP: Sending error 1 No such file
Oct 24 05:59:47: TFTP: Server request for port 49453, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:47: TFTP: read request from host 10.46.169.136(49453) via GigabitEthernet0/0/0.8
Oct 24 05:59:47: TFTP: Looking for ITLSEPDCF719D8C7B2.tlv
Oct 24 05:59:47: TFTP: Sending error 1 No such file
Oct 24 05:59:47: TFTP: Server request for port 51489, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:47: TFTP: read request from host 10.46.169.136(51489) via GigabitEthernet0/0/0.8
Oct 24 05:59:47: TFTP: Looking for ITLFile.tlv
Oct 24 05:59:47: TFTP: Sending error 1 No such file
Oct 24 05:59:48: TFTP: Server request for port 51762, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:48: TFTP: read request from host 10.46.169.136(51762) via GigabitEthernet0/0/0.8
Oct 24 05:59:48: TFTP: Looking for SEPDCF719D8C7B2.cnf.xml
Oct 24 05:59:48: TFTP: Opened flash:/its/SEPDCF719D8C7B2.cnf.xml, fd 6, size 4775 for process 542
Oct 24 05:59:48: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 1, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 2, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 3, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 4, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 5, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 6, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 7, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 8, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 9, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Sending block 10 (retry 0), len 167, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Received ACK for block 10, socket_id 0x7F384B095E28
Oct 24 05:59:48: TFTP: Finished flash:/its/SEPDCF719D8C7B2.cnf.xml, time 00:00:00 for process 542
Oct 24 05:59:51: TFTP: Server request for port 50766, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:51: TFTP: read request from host 10.46.169.136(50766) via GigabitEthernet0/0/0.8
Oct 24 05:59:51: TFTP: Looking for SIP_English_United_States/sl-be-sip.jar
Oct 24 05:59:51: TFTP: Sending error 1 No such file
Oct 24 05:59:52: TFTP: Server request for port 51843, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:52: TFTP: read request from host 10.46.169.136(51843) via GigabitEthernet0/0/0.8
Oct 24 05:59:52: TFTP: Looking for United_States/g3-tones.xml
Oct 24 05:59:52: TFTP: Sending error 1 No such file
Oct 24 05:59:52: TFTP: Server request for port 51391, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:52: TFTP: read request from host 10.46.169.136(51391) via GigabitEthernet0/0/0.8
Oct 24 05:59:52: TFTP: Looking for sip88xx.11-7-1-17.loads
Oct 24 05:59:52: TFTP: Opened bootflash:sip88xx.11-7-1-17.loads, fd 6, size 1841 for process 542
Oct 24 05:59:52: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Received ACK for block 1, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Received ACK for block 2, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Received ACK for block 3, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Sending block 4 (retry 0), len 305, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Received ACK for block 4, socket_id 0x7F384B095E28
Oct 24 05:59:52: TFTP: Finished bootflash:sip88xx.11-7-1-17.loads, time 00:00:00 for process 542
Oct 24 05:59:53: TFTP: Server request for port 50749, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:53: TFTP: read request from host 10.46.169.136(50749) via GigabitEthernet0/0/0.8
Oct 24 05:59:53: TFTP: Looking for AppDialRules.xml
Oct 24 05:59:53: TFTP: Sending error 1 No such file
Oct 24 05:59:53: TFTP: Server request for port 50062, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:53: TFTP: read request from host 10.46.169.136(50062) via GigabitEthernet0/0/0.8
Oct 24 05:59:53: TFTP: Looking for softkeyDefault_kpml.xml
Oct 24 05:59:53: TFTP: Opened flash:/its/softkeyDefault_kpml.xml, fd 6, size 4846 for process 542
Oct 24 05:59:53: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 1, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 2, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 3, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 4, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 5, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 6, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 7, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 8 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 8, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 9 (retry 0), len 512, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 9, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Sending block 10 (retry 0), len 238, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Received ACK for block 10, socket_id 0x7F384B095E28
Oct 24 05:59:53: TFTP: Finished flash:/its/softkeyDefault_kpml.xml, time 00:00:00 for process 542
Oct 24 05:59:55: TFTP: Server request for port 50890, socket_id 0x7F384B095E28 for process 542
Oct 24 05:59:55: TFTP: read request from host 10.46.169.136(50890) via GigabitEthernet0/0/0.8
Oct 24 05:59:55: TFTP: Looking for rootfs288xx.11-7-1-17.sbn
Oct 24 05:59:55: TFTP: Sending error 1 No such file

 

 

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

Re: Issue when IP phone 8851 cant load config file on CME 11.7

Hello,

 

If you can, create a new "ephone" under your "telephony-service" configuration as shown in the example I have copied from your configuration below. 

 

ephone  23
 device-security-mode none
 mac-address (type in the 8851 phone MAC here)
 type 8851
(button 1:1)

 also in the "telephony-service" configuration, fix the following details as shown below. 

telephony-service
(no auto-reg-phone) max-ephones 100 max-dn 200
(ip source address 10.46.169.22 port 2000)
(load 8851 term51.default)
create cnf-files

 I hope I was able to help you and please let me know if I have resolved your issue!

 

 

View solution in original post

3 REPLIES 3
Beginner

Re: Issue when IP phone 8851 cant load config file on CME 11.7

Hello,

 

If you can, create a new "ephone" under your "telephony-service" configuration as shown in the example I have copied from your configuration below. 

 

ephone  23
 device-security-mode none
 mac-address (type in the 8851 phone MAC here)
 type 8851
(button 1:1)

 also in the "telephony-service" configuration, fix the following details as shown below. 

telephony-service
(no auto-reg-phone) max-ephones 100 max-dn 200
(ip source address 10.46.169.22 port 2000)
(load 8851 term51.default)
create cnf-files

 I hope I was able to help you and please let me know if I have resolved your issue!

 

 

View solution in original post

Highlighted
Beginner

Re: Issue when IP phone 8851 cant load config file on CME 11.7

Did my suggestion resolve your issue?

 

Thanks, 

Tim

Beginner

Re: Issue when IP phone 8851 cant load config file on CME 11.7

Hi

Thank you for support. But with ephone not have command type 8851. I have been fix it with command line no creat profile and create profile on telephone global

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