issue with CCM 5.1 integration with Genesys T-Server and GVP

[andres.pasten]

Hi,

I´ve a CCM cluster 5.1 integrated with Genesys T-Server and GVP working ok, but there is an issue in this case:

1.- The call arrives from GW directly to route point (0010) controlled by T-Server

2.- When the agent receives the call, and make a transfer to 0019, which is a route pattern pointing to GW, and on GW 0019 is a dial peer pointing to GVP with SIP.

3.- GVP receives that call, and when the caller use an option that makes a transfer to 0012 which is another Route Point controlled by T-Server, the call established but it gets one way audio on the caller.

I´ve tried using a GW between the GVP and the 0012,but I get the same issue.

So there is a way to correct this? I cannot change more parameters on Route Point configuration, I think is a problem on the call control of the Genesys servers.

Please let me know.

Andres Pasten

Adexus S.A.

[ahmadj1973]

Is any body have a solution for that, I have the same problem with CCM6.1.

Thanx in advance,

MJ

[andres.pasten]

Hi,

In my case the Genesys engineers decided to not use that config, because there is no formal documentation that indicates that is allowed or supported.

Andres