Issue with ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn inst

[dass ranjith]

Hi Team,

I am working in a upgrade and as part of the upgrade process , I want to install the "ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn".

Our version is 10.5.2.13901-2 and I have to load the COP file to run the pre-upgrade check 

The file is loaded on to the SFTP server . The CUCM is selecting the file under the upgrade page and then it is failing as shown below. 

Noticed the file name is showing twice and no idea why 

Tried different SFTP server ,same result and currently i am using the Titan SFTP one 

FAILED with the following reason 

ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgnciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn
Directory /
Server 10.1.0.1
User Name root
Download Status
Download Status Warning Error encountered: The file could not be downloaded. MD5 Hash Value:

I suspect since the file name is showing as twice - it is failing the MD5 value.

Please help

Regards

R

[dass ranjith]

I am getting the same error on GUI as well as  in CLI 

[Nithin Eluvathingal]

verify the MD5 of downloaded file. looks like file downloaded is corrupted. . On the cisco software.cisco.com download page MD5 value is mentioned compare it with the downloaded. You can check the MD5 of a download file using below command from windows machine.

Windows

1. Open the Windows command line.
   Press Windows + R, type cmd and press Enter.
   Alternative: You can also open command prompt or Windows PowerShell from the Start menu, of course.

2. Go to the folder that contains the file whose MD5 checksum you want to check and verify.

   Command: Type cd followed by the path to the folder.
   Tip: You can drag and drop a folder from Windows Explorer to insert the path.

3. Type the command below

   certutil -hashfile <file> MD5

   Replace <file> with the filename.

2.12.0.0

[dass ranjith]

Thanks Nithin.

I did check with a MD5 checker tool  and not seeing any error 

[dass ranjith]

Any idea why the name is showing up twice in GUI as well as in the CLI command .

I think because of this the md5 is failing 

[dass ranjith]

1) ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgnciscocm.enable-sha512s um-2021-signing-key-v1.0.cop.sgn
q) quit

Please select an option (1 - 1 or "q"

As noticed the CUCM downloaded the file from the SFTP server but the downloaded file name is showing twice 

[dass ranjith · Accepted solution]

resolved  -Found to be an issue with the FTP server

[Roger Kallberg]

If you please could outline what was the issue with the FTP server that might be helpful for others that down the line sees this post and has a similar problem.