02-02-2023 01:24 AM
I am working in a upgrade and as part of the upgrade process , I want to install the "ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgn".
Our version is 10.5.2.13901-2 and I have to load the COP file to run the pre-upgrade check
The file is loaded on to the SFTP server . The CUCM is selecting the file under the upgrade page and then it is failing as shown below.
Noticed the file name is showing twice and no idea why
Tried different SFTP server ,same result and currently i am using the Titan SFTP one
FAILED with the following reason
User Name root
Download Status Warning Error encountered: The file could not be downloaded. MD5 Hash Value:
I suspect since the file name is showing as twice - it is failing the MD5 value.
Solved! Go to Solution.
02-02-2023 08:48 PM
02-02-2023 01:25 AM
I am getting the same error on GUI as well as in CLI
02-02-2023 01:38 AM
verify the MD5 of downloaded file. looks like file downloaded is corrupted. . On the cisco software.cisco.com download page MD5 value is mentioned compare it with the downloaded. You can check the MD5 of a download file using below command from windows machine.
Open the Windows command line.
Press Windows + R, type cmd and press Enter.
Alternative: You can also open command prompt or Windows PowerShell from the Start menu, of course.
Go to the folder that contains the file whose MD5 checksum you want to check and verify.
Command: Type cd followed by the path to the folder.
Tip: You can drag and drop a folder from Windows Explorer to insert the path.
certutil -hashfile <file> MD5Replace <file> with the filename.
02-02-2023 01:53 AM
I did check with a MD5 checker tool and not seeing any error
02-02-2023 02:00 AM
Any idea why the name is showing up twice in GUI as well as in the CLI command .
I think because of this the md5 is failing
02-02-2023 02:03 AM
1) ciscocm.enable-sha512sum-2021-signing-key-v1.0.cop.sgnciscocm.enable-sha512s um-2021-signing-key-v1.0.cop.sgn
Please select an option (1 - 1 or "q"
As noticed the CUCM downloaded the file from the SFTP server but the downloaded file name is showing twice
02-02-2023 08:48 PM
resolved -Found to be an issue with the FTP server
02-02-2023 10:02 PM
If you please could outline what was the issue with the FTP server that might be helpful for others that down the line sees this post and has a similar problem.
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