01-18-2011 09:28 AM - edited 03-16-2019 02:56 AM
I am haivng an issue configuring barge on UCM version 7.1.2su2. I have read the features and services guide for version 7 and gone through the Barge Configuration checklist.Trying to set the Single Button Barge feature on there Cisco phones as they had this on there Nortel phones
When i try a test call I see the call rings on the shared lines, verifed call is G.711 but once i click on the shared directory number and then the softkey barge i get a message Failed to setup barge. I have tested this on three differenet shared lines and get the same results
Checked on both devices
Same standard user softkey template containing Barge softkey
built-in-bridge Enabled
Privacy OFF
Single Button Barge is set to Barge
Phone models 7945,7965,7962 all are SCCP
I don't see any troubleshooting docs that contain the message Failed to setup barge. Any help would be great.
-scott
Solved! Go to Solution.
01-18-2011 09:54 AM
Hi Scott,
Just an FYI here
With Single Button Barge you should only need to
press the Line Button on the Shared Line while it is in the "Remote in Use"
call state.
Barge adds a user to a call that is in progress. Pressing a softkey automatically adds the user (initiator) to the shared-line call (target), and the users currently on the call receive a tone (if configured). Barge supports built-in conference and shared conference bridges.
The Single Button Barge/cBarge feature allows the user to simply press the shared-line button to be added to the call. The Single Button Barge/cBarge feature supports built-in conferences and shared conference bridges.
http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucmbe/admin/6_1_1/ccmfeat/fsbarge.html
Cheers!
Rob
01-18-2011 09:54 AM
Hi Scott,
Just an FYI here
With Single Button Barge you should only need to
press the Line Button on the Shared Line while it is in the "Remote in Use"
call state.
Barge adds a user to a call that is in progress. Pressing a softkey automatically adds the user (initiator) to the shared-line call (target), and the users currently on the call receive a tone (if configured). Barge supports built-in conference and shared conference bridges.
The Single Button Barge/cBarge feature allows the user to simply press the shared-line button to be added to the call. The Single Button Barge/cBarge feature supports built-in conferences and shared conference bridges.
http://www.ciscosystems.com/en/US/docs/voice_ip_comm/cucmbe/admin/6_1_1/ccmfeat/fsbarge.html
Cheers!
Rob
01-19-2011 07:11 AM
I guess I was over thinking it...."The Single Button Barge/cBarge feature allows the user to simply press the shared-line button to be added to the call."
My problem was testing this by myself with two phones and my cell phone and when i would call the shared line i was looking at the phone and seeing the To barge display I would then use the down arrow and see the softkey for barge. When i would try to click on the softkey that is when i would get the message Failed to setup barge. But i was already in the barge feature. Thanks alot!
-scott
01-19-2011 07:35 AM
Hey scott,
Good stuff
I usually over think things as well so don't feel alone.
Cheers!
Rob
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